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NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! System properties that cannot be migrated with an update set

I'm trying to migrate the following system properties in an update set.The update set successfully recorded the record changes.   When I imported the update set into the destination instance, "Customer Updates" became blank.What is causing this?  The...

up1.JPG in1.JPG
bonsai by Mega Sage
  • 1782 Views
  • 4 replies
  • 1 helpfuls

ServiceNow Email Configuration

We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...

Resolved! Next steps after CSA exam?

I would love to know what paths people are taking after the CSA exam from a noncoding perspective. I want to go about it structurally. I am not entirely new to ServiceNow and have worked in a techno functional role before. Which certifications or ski...

rakshithar9 by Tera Contributor
  • 2032 Views
  • 7 replies
  • 5 helpfuls

I'm new!

Hi! I'm new on ServiceNow Community! I would like to know your impressions and advices to prepare my CSA certification.Thanks!

jricharf by Tera Contributor
  • 449 Views
  • 2 replies
  • 1 helpfuls

Error when calling script include in filter, need help.

I'm attempting to call a function within a script include that returns a comma separated list of sysID's. Everytime I try to run the query I get an error in the log: Not allowing access to script include rhino.sandbox.TeamMembersWithITIL Script inclu...

kenetienne by Tera Contributor
  • 878 Views
  • 4 replies
  • 0 helpfuls

Resolved! Unable to start app engine studio

Dear All, Unable to open the App engine studio from PDI and facing below error."You need a valid App Engine Studio license to continue working."Can someone please help?

PrasadGJoshi by Tera Contributor
  • 2318 Views
  • 9 replies
  • 6 helpfuls

Achieved CSA Certification

Hello Community,On September 13th, 2025, I successfully passed my Certified System Administrator (CSA) exam. It was an exciting and intensive journey, and I’m happy to share this milestone here with fellow ServiceNow professionals.I’d love to hear fr...

veranikadav by Tera Contributor
  • 1044 Views
  • 7 replies
  • 1 helpfuls