Hi Team,I’m taking the “Welcome to ServiceNow (Xanadu)” Micro-Certification and got stuck on **Assessment Simulator Task 3: Create and Comment on a Record**.I followed all the steps correctly:- Created the incident with the given description and shor...
Hello,I am currently working on configuring SMS Email Notifications in ServiceNow, based on the steps outlined in this ServiceNow article, which explains how to enable SMS notifications via email-to-text.How to setup a SMS Email Notification in Servi...
Hi Everyone, Greetings for the day! How can I move an Incident to from Closed state to Cancel state.I am trying to do this via Fix script, its throwing a message 'Invalid state transition'. Can you please help me with the script. Best Regards,Chhavi ...
Hi All,We have this requirement where my client wants to create a dashboard with KPI reports in our Idea table (PPM) below reports are what is needed. We do not have PA license. -KPI report to track if 4 records in Idea table is created per month, s...
Hello All,Are there any known issues or PRBs when we migrate from Maria DB to Raptor Standard or any checklists which we need to take care of.
What is the difference between sys_app_module and sys_ui_module?An error I got when applying an update set was pointing to two different module tables.What is the difference?
We have addressed the error that occurred when previewing an update set.We are currently looking for a table that records this information.It seems that error information remains in "sys_update_preview_problem".However,
I have been looking at how to achieve my desired outcome, but I have not been successful. In essence I want to replication what the ServiceNow support site does. A user will report an issue, it will pull from the description some key information and...
I was using Document Viewer to check the contents of files.After uploading multiple files at once, when I clicked the "View" link, garbled characters were displayed in the documents.The problem did not go away even after waiting a while or logging ou...
Myth: It’s fine to delete old or demo user records from the sys_user table—just bulk delete them to keep the system clean. Truth: Deleting user records causes real data loss and reporting issues—such as losing caller information on incidents and brea...
I have Completed all the tasks, updated several times continue to get same message. Did you add and post a comment?Need help?Docs Search Community Search Task Instructions:Assume that Adela Cervantsz reached out via a phone call describing intermi...
HI please delete this post permanently. https://www.servicenow.com/community/hrsd-forum/group-by-on-reports-is-not-working/m-p/3304542#M42041 Regards,SK
I was already cleared my csa certification exam in last year form my last organization, but now i want to maintain my csa certification because of it got expired .and partner company providing me free voucher I was migrate my account and connected ...
