I'm trying to migrate the following system properties in an update set.The update set successfully recorded the record changes. When I imported the update set into the destination instance, "Customer Updates" became blank.What is causing this? The...
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements arethe same for the form and the task routing to the Facilities’ assignment group.For HR, the item...
We receive a requirement in Risk Management.To add specific persons in the Assessment respondents field in the risk. However, the Assessment respondents field is table: sn_grc_item Also, it has a business to set Assessment respondents to Owner which ...
Hi everyone,I'm encountering an issue with the sn_si.admin role in ServiceNow and how it affects visibility of the IBM QRadar Profile in the "All Menu."Here’s what I’ve observed:I successfully added the sn_si.admin role to a group.Members in that gro...
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill thisrequirement?A. Specify the Dept_Mgr role on the catalog content blockB. Add the Department Manage...
Hi everyone,I'm currently setting up the Microsoft Teams integration with ServiceNow, and while configuring the Teams manifest file, I encountered this error on the Configure tab → Next button:Translated Text (sys_translated_text) entry for Column(s)...
ServiceNow Administration Fundamentals On DemandBegin your System Administrator journey by learning the fundamentals of administering the ServiceNow platform. This content cannot be enrolled in directly
Hi all, As a part of my current project to rebrand all of our locations within our instance we also decided to implement a location hierarchy to assist with location tracking and organization within our system. One thing I cannot seem to figure out i...
Hi is there someone who can walkthrough one of my instances with me I'm stuck on one part?
How to make a report and dashboard of the last 6 months incident and RITM trends and send it to the scheduled groups through email. The email subject line should be the current date email.(for example if you send a email on 17th may the subject shoul...
Hi all,I’m currently working in a ServiceNow environment with a growing number of Scheduled Jobs, and I’m looking for advice on how to manage and optimize them effectively to avoid performance issues.Specifically, I’d like to understand:• How to moni...
HI @Everyone, Unable to find attachment from sys_attachment table.Requestor has created an article and pasted a print screen image in article's body.Ideally it should be saved in sys_attchment table, but its not saved there, also not attached in pape...
After updating SG-SCCM to latest version (3.4.2), it does import Computers records having "generic" or invalid serial numbers (for example, To Be Filled by O.E.M., or System Serial Number) but De-duplication tasks began to be generated based on "matc...
Hey everyone,I wanted to open a discussion around the Yokohama release’s Agentic AI capabilities, especially as they relate to playbooks and internal user Knowledge Management (KM).We’ve been actively working to align our Knowledge processes with Age...
