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Time Sheet Portal - Hover/Tool Tips

JohnDHarper
Tera Contributor

Our users are seeing tooltips on most of the elements on the page that don't go away automatically as expected.

If the mouse is moved over multiple elements on the page, the tooltip is displayed but doesn't dismiss when another cell is hovered.  This is making the page more difficult to use.  Anyone else experiencing this?

 

For example:

 

JohnDHarper_0-1747774126995.png

 

7 REPLIES 7

Les1
Tera Guru

seeing the issue as well.  anything found on this behavior?

 

i saw the behavior in an OOB pdi as well

wkm001
Tera Contributor

Having this issue as well.

@Les1 @wkm001 @Josh Petrick @mah1 @JohnDHarper 

ServiceNow has acknowledged this as a known issue:

The issue you are experiencing is related to PRB1890157. The issue has been resolved in Zurich release.
Upgrading the instance to Zurich will resolve the issue.
Currently the fix isn't available for Yokohama instances and is in testing phases

You can review PRB1890157 for further details on this
https://support.servicenow.com/nav_to.do?uri=problem.do?sys_id=599c6c3e97192290f03d739c1253af6f

 

I sure hope they backport the fix into Yokohama since we only upgrade once a year and our next upgrade is Australia...