Hello, I am currently testing MFA Authentication in our Dev environment. I have successfully enabled MFA and it is working as intended. However, I have two questions that I'm hoping the community can assist me with. 1) We have a break glass account t...
We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collec...
Hello,We are deploying the agent using SCCM to Windows devices.At test environment everything was good but now that we are pointing to prod we could detect that is deployed/installed but the service eis not running.If we tried to restart the service ...
Hi, I'm trying to put filter on the related records of Demand table that needs to be added for a program.When the user clicks on Edit button, the default filter should auto-applied, which is not happening currently. If you observe the list control re...
Hi, I have requirement once project is closed, we want to trigger survey to the account manager and customer contact. When Project Manager clicked on UI Action they should have access to add receiver address manually. Thank you
I believe that a user record must be assigned a role in order to be considered a paid user record.However, there are user records with roles assigned to them among the users created in OOTB.The following users are OOTB users and have roles assigned t...
Hi, I created a new state for the Service Catalog task called Tech Services. When the task is in this state, if the user wants to close it, it does not kick off the workflow to close the request and the RITM. The task will close, but the REQ and RITM...
I learned from the following article that partial matching of English words doesn't work well. https://www.servicenow.com/community/sysadmin-forum/what-is-the-difference-between-being-able-to-search-for-partial/td-p/3189944 The following product doc...
What is the difference between being able to search for partial string matches and not being able to When searching knowledge articles, some articles can be searched for with partial matches and some cannot.This may be because the articles are in Jap...
Hello,I wanted to make a particular field editable for 'itil' users when the incident state is 'closed'. I tried make the 'Make fields read-only on close' UI policy inactive and making the ACL inactive which has description as 'Allow write for all fi...
Hello Experts, I am supporting client with SAML integration with ServiceNow for our dev system. Have 2 clarifications while referring to the documentation. If I activate the SAML configuration, will I as system admin still be able to log in? The best...
Hello experts, I am very new to ServiceNow and supporting client on SAML configuration in ServiceNow.I have 2 clarifications:If I activate the SAML, how can I as System Admin get into the system? Can URL manipulation with login.do do this? I should b...
Hello All, I am playing around with Order Guide sequencing in my developer instance to see if this will work for something we are trying to implement in our environment. The video on the plugin seems very straight forward, but I'm not getting the exp...
I want to change the button "Download" after uploading an attachment to "View"Only the "View" button appears in the Knowledge Management record, where is this controlled?I want the "View" button to appear in all applications.
I'm researching search engines, but I'm not sure which features are used and how. https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/search-administration/reference/search-administration.html Which function is us...