When you attach a file to a knowledge record, a "Summary of: ..." record is created in the attachment table.This record was a summary of the attachment contents.I was creating a process for the attachment record insertion trigger,so the "Summary of: ...
We have a module My Risks and below is the configuration So the output is this: When they open My Risks it shows all the risks which owner is him/her. However, we received a requirement that if the Entity Owner (owned_by) is different from the Owner ...
Hello friends,I'm trying to import hardware asset data into the alm_hardware table, almost 2000 computers and monitors.As always, I first created the Model for those that were not in the Product Model table first. Some of those models already exist i...
I'm using SN to push a message through to our ERP system using an integration spoke and mid server. The message is synchronous, so when we send the XML, we should get an immediate response to the message in XML. What's the best way to set the syste...
We received a requirement that when risk user click the ALL in the list view, it should restrict them so view all the Risks created by other risk users.Currently, this is the My Risks menu When they clicked ALL, they see all the risks
Hi Everyone,I know we can globally change the number of rows in lists per system property glide.ui.per_page.Is it possible to add a higher number only for a specific group via an acl? This would allow all users to have choices up to 100 but 1 group c...
Hi, I am currently making some changes to problem management and one of which is to change the browser tab title when viewing an existing problem record. Currently, the title is <state> | Problem | <instance>, e.g. Open | Problem | MyInstance. I want...
Hello All, Can you suggest some sites or articles where I can practice / do a mock test before appearing for CSA exam. Thanks,Harshad
Hi all, Currently we have SCCM updating our Assigned to field on computers, and it tends to rotate those users every two days or so. I don't want that rotating out the Assigned to field on the asset, which it is currently doing, but what would be the...
When you attach a file to a record, it is recorded in the activity field.However, when you delete the file, the information in the activity field is also deleted.What should you do if you want to record information such as "File name was deleted"?
I got a requirement to create the same exception workflow for a different table. Can I use the existing workflow and if not how to create a new one.
What record manages the values entered in the activity field?Example: Active field of an incident record
Hey all,We just implemented ServiceNow ITSM in April and just started working on Discovery and ITOM. Our security team has noticed a spike in failed logins from the local Discovery Service account on the MID server. From what I can gather, it looks l...
Hi,I am currently signed into my account, but I am encountering an issue when attempting to change my email address. I am prompted to enter a One-Time Password (OTP) sent to my current email address. However, I no longer have access to the email addr...
I am trying to register for the final course in the Associate Systems Admin journey and am stuck in this horrible loop - see attached screenshots. What am i missing? UPDATED: Thank you to all those who answered. Last question - Is there no work ar...
