Resolved! How to remove the message "Your expected wait time is about X minutes" in the Virtual Agent
Good day! How can we remove the highlighted message below?Thank you!
Forum Posts
Resolved! Skill set required for serviceNow Administrator and must have SNow Certifications for Admin
What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same...
Resolved! How to enable 'edit' button in 'Incidents Caused By Change' related list of change request?
Hello,In change request form, I'm not able to view the 'edit' button in 'Incidents Caused By Change' related list. Though the 'Omit edit' checkbox is unchecked in list control of this related list, the edit button is not visible and when the change r...
Is it possible to check the contents of a text index?
I understand that I can check the definition of a text index using the text index record [ts_index_name].Is it possible to check the contents of the data registered in a text index?I would like to know what kind of character strings are registered an...
Questions about HTML Interview Questions
Hello,I recently explored the Interview Questions on the HTML page, and I must express my admiration for its incredibly informative content, which is immensely helpful for anyone preparing for HTML interviews.While going through the questions, I came...
Resolved! Integration of a “confidential” label for case, change, request, problem and incident
We need a solution for the integration of a “confidential” label for Case, Change, Request, Problem and Incident.How can “confidential” data records be mapped?Do you know this and if so, how have you implemented it?
How to Prevent Virtual Agent Notifications from Being Sent via MS Teams
Hi there! Our client has integrated Microsoft Teams into their system. Currently, I receive a Virtual Agent notification regarding an approval generated for the approver, but I would like this notification to be sent only through the Virtual Agent on...
What do the numbers in "Indexed rows[ts_index_name]" for a text index mean?
After re-creating the index, this number remains at 1.What is this number?
Suspicious SYS ID
Discovered there was a record created by an integration whereby the sys id is an email - not sure how this is even possible. Has anyone ever come across something like this?
Micro-certification Assessment Simulator Task 3 - Create and Comment on a Record
I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".
Resolved! I want to get the table name from the current URL to control business rules
I am creating a business rule that runs when an incident record is created.I want to implement a control that does not run if an incident record is created from another table.I think I can implement this if I can get the URL information when operatin...
Include attachments on e-mail notification
I have set up a quick notification, so that when a certain assignment group is assigned, it sends a notification to a 3rd party support system with the ticket information. This is working correctly. Now, I need to make sure that attachments on ticket...
Resolved! What is the recommended number of records to create in a table?
I would like to change the deletion of records in the "sysevent" table from 7 days.This seems to be done using the Table Rotation Group and Auto Flushes functions.If the retention period is extended from 1 week to 35 days, a large amount of data will...
Can I restore the text index?
I recreated a text index, and now my existing index has disappeared... Is it possible to restore it?
I would like to know how knowledge portal search works.
When searching for published knowledge articles, they may not appear.When searching for a full match, it may not work, and partial matches may appear.I would like to know how the search works and whether the index is managed in the same way.Example: ...
