Best Learning Process for Newbies
When you first started your ServiceNow journey what were some of your best practices or what are some things you learned along the way that could help others?
Forum Posts
UI action in Service Portal
I have a catalog item about recordings exception. It has variables Length of exception, Exception start date and Exception expiration date.Once approved it will create a ctask. Then if Exception expiration date is about to expire (15 days before the ...
Resolved! Transfer Case Agent Workspace
We would like to hide/remove the "HR Compensation Case" COE from the transfer case dropdown choice list in Agent Workspace. How can we accomplish this? The "Employee Relations" COE has already been removed from the choice list in Workspace (done prev...
Tracking and working on routine tasks using VTB
Hi, I was looking for best practices around working on routine tasks and using a VTB for this. These wouldnt be tasks from requests or incidents (i dont think but open to suggestions) but this would be things like say we have 50 computers that we ne...
Resolved! Capstone Project PDI instance
So I am almost done with the Nxtgen program and I am literally jumping the guns and asking this. We will be doing capstone project coming week I think. My Question is when I go to my PDI I do not see incident management or other modules . Its a blank...
Resolved! Can I hide this button?
I would like to hide the button from the screen after clicking the preview button below. I would like to hide all of the buttons highlighted in yellow below.Is this possible?
Can I delete the values displayed in "Attached knowledge"?
Is it possible to delete the values marked in yellow below? I register values in the "Attached knowledge" field by clicking the button highlighted in yellow below.If I click it by mistake, I would like to delete the value. Is this possible?
Resolved! catalog variable exist or not
Need to check if a catalog variable exist or not via Business Rule from Requested Item table. Any suggestion please
It seems that the parameter coordination between client and server has failed.
Calling script include from UI page "Attachments" Parameters were passed on the call, but an issue occurred where the parameters were not accepted within the script include. I have never failed to link parameters from a client-side script to a server...
Retrieving expired lab instance
I'm taking the ServiceNow Administrator course. My lab instance got terminated and now I have to repeat all the lab works. Is there any way to retrieve that expired/terminated lab instance?
Change Request default list view changed for only some users.
Some time in the past few days the default view in the list layout for the CHG table was changed and some users were only able to see a few columns(if they were using the default view) without reconfiguring the list for the default view. Is there an ...
Study Tips and Material
Hi, I wanted to ask those who were able to ace the CSA exam, what are some of the best tips and resources that you might recommend?Thanks in advance.
About the column expansion fields on the list screen
When I set up an extended field for a column on the list screen, it becomes field name + extended table name.Is there any way to hide this extended table name as I want only the field name?
CMDB Hierarchy filter
Hi All, I have specific, high-impact CI Classes that are marked as Principal in the CI Class Manager. Can the CMDB Hierarchy filter on the CMDB Dashboard be limited to these classes (or any of my choosing)? According to the section Class view in the...
Disable standard templates
It states that the standard template cannot be deactivated, can it be disabled or hidden somehow?I'm on the newer version. I have looked at these articles but could not.https://www.servicenow.com/community/developer-forum/disable-standard-knowledge-t...
