UI Actions missing in the workspace

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MaanasK
Tera Contributor

3 weeks ago

Hi Community, 
We are facing an issue with custom ui actions that were created for sn_grc_task table. All of them are suddenly not appearing in the workspace ( They were present before). Confirmed that the configure for workspace checkbox and form action checkboxe are checked. The buttons are listed in the sys_ux_form_action table as well. Any idea why this might be happening suddenly since everything was working correctly before.

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @MaanasK 

 

Could you please confirm which workspace you are currently using?

Also, has there been any recent upgrade in your instance? If so, could you please repair the Workspace and UI Builder plugins?  Refer KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1756084

Also refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1799801

 

 

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Hemanth M
Tera Sage

3 weeks ago

Hi @MaanasK ,

 

Have you updated the IRM plugins/UI Buikder lately? are these visible in the native UI?

 

 

 

 

 

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MaanasK
Tera Contributor
In response to Hemanth M

3 weeks ago

yes they are visible in native view

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Ankur Bawiskar
Tera Patron

3 weeks ago

@MaanasK 

did you recently upgrade?

are they not seen even for admins?

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MaanasK
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

They can be seen correcrly in native view, but not in workspace

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