Unable to publish Catalog Item. Stuck at "in review" state

[Y A]

I am doing System Admin course and stuck at publishing the Catalog Item (error attached in screenshot). I followed all the steps of the Catalog Builder and submitted the catalog item but it didn't become active and is in "In Review" state. Please help with the steps on how to publish a catalog item.

[Saloni Suthar]

Hi @Y A ,

Please review https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208591.

[Y A]

Hi @Saloni Suthar ,

I am unable to open provided links in the KB article even after I am replacing it with my instance name. Can you please help me with the navigation of that module ?

[Saloni Suthar]

Hi @Y A ,

Sorry for the delay. Please see the steps below:

1. Navigate to System Defination > Dictionary.
2. Search for sys_hub_input_scripts in the table and script in the Column name.

3. If the max length value is not present on the form, configure the form layout to include this field or add in the list view and edit from there.

4. Set value to 4000 same as out-of-box (OOB) then hit Save. 

[Community Alums]

Hi @Y A ,

This is a know issue, as Saloni suggested with the article-

Here are the steps from the article-

The max length for the script field is set below the default value of 4000. Follow the steps below to set the max length value on the dictionary record. 

1. Navigate to https://{PROVIDE INSTANCE NAME}.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=c9bb433844e11...

or  https://{PROVIDE INSTANCE NAME}.service-now.com/sys_dictionary_list.do?sysparm_query=nameSTARTSWITHs...

NOTE: Change {PROVIDE INSTANCE NAME} above to your instance name.

2. If the max length value is not present on the form, configure the form layout to include this field or add in the list view and edit from there.

3. Set value to 4000 same as out-of-box (OOB) then hit Save. 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar