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Resolved! Made SLA field in pm_project table

Dear Strategic Portfolio Management Experts,When I navigate to list of projects, pm_project.list, I see many fields, one of which is "Made SLA"I want to know if this field is applicable to pm_project. I found lot of documentation that this field is l...

Business Impact Analysis tool

Has anyone used this tool in their projects and if used can you tell me the efficient way to implement it into our environments. And did it really helped in your company's business?

Priyanshu by Tera Contributor
  • 492 Views
  • 4 replies
  • 0 helpfuls

Add My approvals widget on Service Portal

Hi all, I'm trying to add the 'My Approvals' widget to my own Service Portal. It's been added under More in my Menu, but can't seem to make it work. My menu is pretty much a copy of the Employee Center menu for which, it works fine... Thank you very ...

Download all attachments of KB articles

Hello all, Good Morning.I want to download all attachments of all kb articles.Can someone provide me step by step process to achieve this please?  Regards,Lucky

Lucky1 by Tera Guru
  • 776 Views
  • 4 replies
  • 0 helpfuls

How to Manually Change Demand Phases

How can I manually change the Phase for a Demand (Draft, Submitted, Under Review, Qualified, Approved, Completed, Rejected)? Within a Project ticket, the field is Phases, and can be easily change by an admin, however, I am not able to find this simil...

Resolved! Provide read-only access to SPM/PPM Project

Dear SPM/PPM experts,We have a need to provide random read-only access to specific users for specific SPM/PPM projects. These users are Agile Masters/Scrum Masters or a business head who will rarely login (once a month) but they need to be able to op...

Why Approval For is empty?

Hello all, In the Approvals, when I check for a KB article the Configuration Item column is showing empty.But when I open the KB article and check, the Configuration Item field is filled with some CI but it is not showing in the list view of approval...

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Lucky1 by Tera Guru
  • 1204 Views
  • 6 replies
  • 3 helpfuls

Set up a new Email Filter to ignore another email filter

Hello, Background to the issue: We have an external HR system which sends staff notifications through to ServiceNow. This was working perfectly up until the middle of December. An issue was identified yesterday where these emails are now getting clas...

Preparing for CSA Exam, Job Outlook?

Hello, I am preparing for the CSA Exam.  I recently completed the fundamentals course and the associate system admin learning path.  I took the exam the initial time immediately after I completed the fundamentals course.  I aced the sections covered ...

madisonn2 by Tera Contributor
  • 1039 Views
  • 8 replies
  • 4 helpfuls