Hi All, I have specific, high-impact CI Classes that are marked as Principal in the CI Class Manager. Can the CMDB Hierarchy filter on the CMDB Dashboard be limited to these classes (or any of my choosing)? According to the section Class view in the...
It states that the standard template cannot be deactivated, can it be disabled or hidden somehow?I'm on the newer version. I have looked at these articles but could not.https://www.servicenow.com/community/developer-forum/disable-standard-knowledge-t...
Hi everyone, I'm currently self-learning ServiceNow and exploring its features.I've successfully created a task where, upon selecting an Employee Department and Employee Designation, the Hotel Type auto-populates. This part is working as expected...
Hi,I would like to ask, is it OK to stay on the instance where I was doing lab exercises to perform the capstone project?The link developer.servicenow.com navigates me to App Engine Studio, and not the homepage.Please help.Thanks.
Dear ServiceNow community, For those working with ServiceNow, here’s a potential game-changer: the ServiceNow Component Generator GPT – designed to streamline your component-building process! Whether it's Business Rules, Client Scripts, UI Policies/A...
Hi, I have a 'Create Record' step in a custom action that creates a record in the required table. My next step is a script and I want to use the sysid of the created record in the script but is does not appear to work when I do var sysid = inputs.fd...
Is there the possibility of migrating an application from one PDI to another?
Hello Everyone, we have few service accounts on our non-prod instances and need them retained after clone. Also need to retain non-prod pwds for few users including sys_adminplease advise how to achieve this. TIA
I would like to hide the "New" button from the list screen that appears when you click the "i" icon in the reference field.I would like to leave the "New" button on the normal list screen transitioned from the module.How should this be implemented?If...
Are there any trainings that anyone could recommend for me to start with since I am new to using ServiceNow in the admin role?
I'm a little confused in how the alm_asset records are stored. My understanding is that each record within this table is a unique asset, for example a HP laptop with serial number HP12345, a Dell Laptop with a serial number D323811, where each will h...
I'm aware the alm_asset table has a reference to the cmdb_model table.I've assumed that the cmdb_model table is a store where models of a particular asset or CI can be defined, for example HP Laptop ABC with 32GB ram, 2TB SSD.Then, alm_asset records ...
Collapsed sections in the Incident (Details) form are driving our support agents nuts. They will inadvertently collapse a section and hunt up and down for the field they want to view/amend. Eventually they find that it's in a collapsed section, locat...
I've set up a Delegate Admin role and assigned it our help desk lead. If any users are on vacation we need to set up delegation so approvals aren't stuck for weeks. Delegation can go to managers, co-workers, corporate employees, or someone in ano...
Hello, I received a question to see if we can automate hardware provisioning based off of Job Title, which we currently have as a reference field in the User profile. Essentially the goal is that when a user record is created in ServiceNow, a workflo...
