Hi I am using custom portal where we have extended sc_request and sc_req_item table and created 1 custom catalog item to submit the request.but on portal I when end user create the request and submit it, then on ticket status page 'Add attachment' an...
I just finished my Xanadu delta (relevant, but I won't say why - ikyky), and I am now looking at sys_audit.list on my instance and see that I've got over 20 million records there -- 7 year's worth of data, as we've been customers since 2017.This can'...
Hello Everyone,Is there a way to take the ServiceNow Associate System Engineer Class (self paced) without having to pay the $500?Please advise if there's a way to share credits or go around this so that I may obtain the voucher after completing the c...
Hi.Why in the cmdb workspace can I export some lists and I can't?Please, can anyone help me understand why I can export certain Workspace CMDB lists and not others?I emphasize that I am the tool's admin, and even so, in the Business Services list, th...
In this article, I have created the Six (6) Steps On How to Start Learning ServiceNow.Whether you are an IT professional looking to advance your career, a developer eager to build custom applications, or a business leader aiming to improve operationa...
I've been instructed to add quite a few fields to the OOB Location table. I don't want to be "that" person who mucks up a base table with a lot of junk that a future admin will be scratching their heads about, so I think extending the table would be ...
Personal Instance is facing issues , gets offline and doesn't go online again even after waiting for 24 hours. Faced same problem multiple times making all the work and progress lost. Releasing new instance also not makes the solution as the problem ...
Hi,Requirement (POC): Platform analytics - "Mean time between critical incidents"Problem: To get the time difference using opened by field. Reference:Reference script: (OOTB - Incident.CloseTime.Hours) var diff=function(x,y){return y.dateNumericV...
Any advice on passing the system admin exam would be appreciated.
Hi, can anyone clarify the key differences between a regular (TASK), a Change Request task (CTASK) and a Service Catalog SCTASK). a comparison table will be great. Thanks
Hi Everyonei have completed the System Adminstrator looking for new role with new challengesplease guild and help me for career growth in snow thankyou
In terms of complexity, development and implementation, what are key differences and similarities b/w CTASK and STRY? From this, we want to understand why CTASKS cannot be estimated like we do for Stories
Hi Everyone, I am looking for the best way to get an overview of license utilization for ITIL users. Specifically, I want to track when a user last accessed the system or work on a ticket so we can identify and remove unused ITIL licenses. Any advi...
Hi Everyone, I posted this problem in Nov of last year. When adding information in this field, it is still not emailing the customer with the updated additional comment information for the customer. I've looked at the email logs, no errors. Not sure...
After upgrading to Xanadu, the "ServiceNow Performance dashboards" on the dashboard have disappeared.Is there a new place to check instance memory information, etc.?