Hi All,Looking for sequence and steps after a instance is upgraded to a new release.Once the instance is upgraded, do we first address the skipped records and then update applications(update plugins via plugins > notifications>App updates) ORUpdate ...
On incident form whenever I change the caller, His manager autopopulate in the string feild
Good morning, As the subject already stated, but why should this be a good or bad idea? Why not populate by API? KR Henk
Hello all, Good day!!For a string type of variable, I have written code to validate if the user is giving correct oracle number or not.When I give correct Oracle number, the Customer name and Region are auto populating as expected.But when I give wro...
I have a user that is wanting to see all of the tickets that are submitted by another user. I gave him the delegate role, so he is getting the emails and alerts for the other users tickets. But he is wanting to be able to log into the ServiceNow port...
There is a specific request item, that we do not want to clone to lower environments. Can I use Preserve Data in the target instance to accomplish this?
I have recently taken over the management of the CMDB from my predecessor. All information present in Intune is being transferred to ServiceNow, resulting in unnecessary information being stored in the CMDB.Ideally, I would like to control this by li...
Hi, On our EC portal we have cloned the "KB also in category" widget to create a "KB also in topic" widget. We've set it up to show 5 KBs that our in the same topic as the one we are viewing. But the 5 proposed KBs aren't really relevant with the ini...
We are migrating to the new workspace for HR from the legacy HR agent workspace. The Various fields which are available for the case for various COEs differ from form to form Is there a quick way to update the fields for the workspace View rather tha...
Hello,This might be a fairly simple question, but is there an option to auto-expand a form on the order guide to save the extra click? I can't seem to locate a easy solution. Below are screenshots - the first screen is the form collapsed, clicking th...
CIS-ITSM Retake exam: Does the questions change?
Hi Communities,Hope you can have a nice weekend. When I am reading ServiceNow Capability Map and Platform Operating Model., I have observed the 4 terms, workflow, capability, product and product suits. Does anyone could share your understanding how ...
I would like to hide the buttons on the "kb_view" screen that appear after clicking the "Preview" button on the incident record screen.I thought that this might be controlled by the HTML of the UI page "kb_view", so I tried deleting them all. As exp...
Hello All, I was hoping that with the version control in place in the Knowledge Base, I would be able to control what changes warrant a new version and what don't. I don't want to make a new version of an article when we make minor amendments such a...
Hi Everyone,What causes the Processing Time (on red font)?Is there a property or some kind of setting configuration that I need to adjust to avoid this red font indicator?Thanks in advance,SM