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Question on Survey Assessment with computation

Hi All,We have a new requirement where we have to create a new Survey form  to be sent out to user manually based on SN table . The questions will consist of 5 questions and each question choice will have a weight value that will be used as a computa...

Suz Roque by Tera Expert
  • 504 Views
  • 3 replies
  • 1 helpfuls

How to trigger two Sys_notification with the same event

Hi,   I'm trying to send 2 different sys_notitification by triggering a same event but i am unable to. Just like how we can send 2 different email notifications through the same event when the weight is same for both email notifications. In my case, ...

How to manually send survey from incident

We are looking for ways to increase survey completions, and my boss has tasked me with this. Part of this is setting up a way to manually send the survey. I am thinking the best way to do it is to set up a form button that I can send the survey to th...

Brent Cox by Giga Guru
  • 706 Views
  • 3 replies
  • 0 helpfuls

Resolved! Disable Discuss button for itil users.

Hello Everyone,When will 'Discuss' button visible on incident form because it is not visible for every recordAnd how we can disable it from the incident form for itil users. 

Screenshot 2024-01-24 221556.png

performance analytics for Incident trend analysis

hi i want to ask and check if anyone has used PA for incident trend analysis For E.g to check which incidents or issues are repeat or tickets logged for same issues in last 3 months etc this is to ensure that we get help in pro active problem managem...

karan15 by Tera Contributor
  • 1122 Views
  • 3 replies
  • 0 helpfuls

ServiceNow PDI - unable to access CMDB tables as an admin

Hello All, I have installed ServiceNow PDI for the first time and created a account as an admin. But i'm unable to view/edit cmdb_ci_tables due to security constraints. anybody can help me to get the full admin access for PDI instance? or any guidanc...

About exporting to a CSV file using a script

I wrote a code that uses a repair script to check and log the value of each record.The output destination is the "syslog" table.However, I believe that if the log becomes large enough, it will not be possible to write to the records.So instead of rec...

bonsai by Mega Sage
  • 1110 Views
  • 2 replies
  • 0 helpfuls