We use SCCM and ServiceNow discovery and are finding that installation records for software that has been uninstalled are still remaining in our install table, but only from ServiceNow discovery. This is causing us to be out of compliance in SAM P fo...
To Improve the performance, we decided to default the user preference to load the related list to "After form loads". At the same time, we don't want the to user change these settings. Trying to find out what property controls the visibility of this ...
Help I need assistance with a report/widgets/dashboard.Here is a list of requirements I have been asked to show for our ServiceDesk. Does anyone have any ideas for how I can accomplish all of this? I am having a hard time wrapping my head around it.
Hi,I am trying to customize the OOB widget widget-sc-cat-item-v2 , and i cloned this widget.My requirement is i created a catalog item , there is a field name asset. So whenever asset field is empty the submit button should be disabled, and asset fie...
Hello,We've had a workflow on a Service Catalog item successfully execute for some time now. However, I was notified today that the request isn't completing as it should. After researching various logs and workflows, I found an error that appears to ...
Hi, We have a requirement of auto assigning Remediate Duplicate Tasks to assignment group based on CI class. Like we have 2 Linux servers under duplicate task so that the task should get assigned to particular assignment group. I tried with assignmen...
I have a non-production environment which I want to upgrade and I'm having some issues with it. When upgrading, the change request auto-closes with the message: “This change was not completed because a ServiceNow maintenance automation task was runni...
This issue is only happening in our TEST environment. The DEV and PROD are working as expected. When I go to Service Operations Workspace in TEST, no matter what type of Change is selected, it shows it as a Normal initially (and requires the things f...
Upgraded to Utah.I want to hide the bell mark icon (show notifications) from the globe, help, and bell mark icons on the top right of the screen.Please tell me how.
Afternoon all,So I'm re-running a network discovery, and I've set it up as per the doc: Network Discovery However, I've noticed when scanning, it's not hitting anything in the 172.16 range, and we have network routers in that area. The docs doesn't m...
Does anyone know of a way to end all user sessions so that users need to sign in again? There is a module for Logged In Users, however this only shows users on the same node as me. I'm aware of a way to log out an individual via script with GlideSes...
Hello everyone,I am looking to become a certified System Administrator Expert on ServiceNow and would like to know the best path to follow to achieve this goal.Are there free options to obtain this certification, or are there required paid lessons an...
Hello, We have two ServiceNow instances, one which hosts our Employee Service Centre and one which is used as our daily ITSM tool for managing tickets. We would like to use the Business Service Status widget, however we would like this to look at the...
Hey all,My aim is to prevent all users, but admins, from deleting records on all tables. We don't want any mistakes to happen with the deletion of records.For that purpose, I created a "general ACL" (*) that gives access to only admins to DELETE oper...
I would like to hide the SLA field for non-admin users when the stage changes to canceled,So that only admin users can view SLA details at the stage when an incident is cancelled.What would be the best solution to achieve this? Any ideas?
