Unable to use the "Find Record References" action from the content window menu bar

[Paola Joo]

When trying to utilize the "Find Record References" feature in tasks, cases, incidents, and other records, the page refreshes and returns to the last loaded page instead of displaying the record references. Despite my efforts to research a solution, the available articles date back nine years, leaving uncertainty about whether the "Find Record References" functionality has been replaced or updated since then.

[Dr Atul G- LNG]

Hi @Paola Joo 

Could you please share some screenshots what exactly you are facing.

https://www.servicenow.com/community/developer-forum/is-there-a-way-to-find-the-references-for-a-rec...

[Paola Joo]

Hi @Dr Atul G- LNG 
I am trying to use this option, but when I selected the page back to the last page. 
Example: If I was in INC table page and select an specific Incident, I am now located in this specific Incident, when I select the Find Records then I back to the INC table.

Thank you!

[Dr Atul G- LNG]

Hi @Paola Joo 

I did not see this option in my PDI nor in UI action. Is it custom or need to install some plugin?

[Sid_Takali]

Hi @Paola Joo probably you are looking for this https://www.servicenow.com/community/now-platform-articles/get-a-report-of-all-references-for-any-re... 

Please mark my answer Correct/Helpful, If applicable

Regards,

Siddharam