Unable to view catalog items in Employee center
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‎02-09-2023 02:10 PM
Hi yall, I am very new to SNOW and we are trying to configure Employee center so that all of the IT catalog items will be visible on the home page instead of having to search How Can We Help? There is 3 icons showing up in the recommended for you spot from someone's previous work but not idea why they are there, how to remove those and add others, any help is appreciated.....keep in mind...brand new to SNOW.
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‎02-11-2023 01:23 AM
Hi @mikereiter ,
On the 'Recommended for you' widget, Ctrl + Right click it will open a options window. Click on 'Instance options', update the options there for items you want to see in the 'Recommended for you'.
Regards,
Badal Khojare
Community Rising Star 2023
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‎02-11-2023 02:30 AM - edited ‎02-19-2023 10:55 AM
Hello @mikereiter ,
In general, 'Relevant for you' widget highlights the most viewed knowledge article and most requested catalog items across all employees (for a time period defined in the instance options by the portal administrator).
For customers who have Predictive Intelligence license and have it activated in their instance, this widget will use the similarity framework applied on the Employee’s profile to make the content recommendation.
For this u need to add Catalog and knowledge categories inside the "Topic". For those topics which are added to the taxonomy of the employee center portal.
Using related link "Add/remove content from categories" OR click on new inside "Catalog and knowledge categories" and add catalog item, knowledge articles which u want to see in portal.
If u want to add new category other than catalogs, knowledge u can add using "Check for new content in categories" related links.
'Recommended for you' will show only those article which are most viewed and most requested.
And if u want to configure this widget's other options click on ctrl+ right click--> instance option.
And if you want to see all the catalogs and KB articles on portal then they will visible inside 'Topics' not in recommendation for u.
@mikereiter , Is there anything else you need, else mark the response.
Please mark my answer as accepted solution and helpful, if it works for you.
Thank you!