We need a multi-select field on the Configuration Items form that shows which depts are impacted

[MH_Vent]

I have been asked to add a multi-select field to our Configuration Items (CI) forms that shows all the departments that would be impacted if that CI were to go down. There doesn't seem to be a tool that does this in the Form Designer.  The "Choice" tool isn't going to work because we have 400 departments.

I've noticed that our Project forms have an "Impacted Business Units" field (image attached) where we're able to do just that, but I don't know if there's a way to use that on the CI forms.

All I was able to find in the SN Community so far is how to create a new Record Producer with a Multiple Choice field, but that only seems to be available for Service Portals. I'm trying to add the new  "Impacted Depts" field directly to the form that users fill out when creating a new CI.

Any suggestions on the best way to accomplish what I've been asked to do? 

[Muhammad Hamza]

Hey @MH_Vent,

You can create a new field on cmdb_ci table of type List. By creating this field, all other CI tables will inherit that field.

Field:

Computer form:

Software Form:

You can configure the form by adding a field to it.

There is an out-of-box field for the Department of the type Reference. But I recommend not to change it.

Kindly appreciate the efforts of community contributors by marking appropriate response as the correct solution and helpful, this may help other community users to follow the right solution in the future.

Thanks,

Hamza

[MH_Vent]

Thank you. That's a good point in regards to inheritance. 

[Brad Bowman · Accepted solution]

Create a field on the table with the Type of List, referencing the Department table

[MH_Vent]

Thank you very much, Brad. I actually tried this via another method which didn't work, but this workflow you gave me by configuring the Table was the key. Thank you!