I have been asked to add a multi-select field to our Configuration Items (CI) forms that shows all the departments that would be impacted if that CI were to go down. There doesn't seem to be a tool that does this in the Form Designer. The "Choice" tool isn't going to work because we have 400 departments.
I've noticed that our Project forms have an "Impacted Business Units" field (image attached) where we're able to do just that, but I don't know if there's a way to use that on the CI forms.
All I was able to find in the SN Community so far is how to create a new Record Producer with a Multiple Choice field, but that only seems to be available for Service Portals. I'm trying to add the new "Impacted Depts" field directly to the form that users fill out when creating a new CI.
Any suggestions on the best way to accomplish what I've been asked to do?
