Role of the Operations
What is the role of the Operations page in Flow monitoring?A. Timeline launch details,B. Visual design,C. Timeline tasks only,D. Execution details for runs
Forum Posts
New ITIL users are seeing raw date‑time and sys_created timestamps concatenated
Hello,Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?The date is not in the correct format although the settings are correct.
Choices are visible in the portal and but showing up in the try it option for the same catalog item
Hi @Everyone, I have a scenario where we have categories and subcategories for a catalog item. These both categories and subcategories are stored in a custom choice table. The issue here is that when we select the category in portal, we are able to...
Does anybody completed Platform Analytic
Hello team,Any body completed on CIS Platform analytics?
Hello
Just a tet
Outbound emails marked as "Sent" but never delivered – No error, no retry, no Message ID
Hello everyone, We are currently facing a critical issue in our production instance and would like to know if other customers have encountered similar behavior.Problem Summary:We have identified multiple outbound emails that exhibit the following beh...
Case Viewer Users Unable to View Referenced Fields on Case Form
I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...
Resolved! Now Assist & AI Search - Is it still necessary to set SC Forms to be VA Compatible?
Since setting up Virtual Agent we always planned to go through our forms and set them to Virtual Agent compatible, but never actually completed the task.With this setup the VA would go through the form with the user and place the request for them.Wit...
ServiceNow to Control-M integration
I need your help with a Control-M integration.Use Case:When a catalog request is raised in ServiceNow, job details are provided in JSON format based on business requirements (OS/MFT). Once the RITM is approved, a standard change request is automatica...
How to auto-notify stakeholders before integration client credentials expire?
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.).... Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking ...
HR cross team visibility
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that for every term, they assign a task to someone on the Employee Relations team to co...
Automate recurring files import
We have a data source with an excel file and transform map setup in ServiceNow. We attach a new file and run the import once every week. We want to automate it. ServiceNow is cloud based. The file is located in our on premise secured network. We also...
can we edit widgets of performance analytics dashbord
can we edit widgets of performance analytics dashbord - if yes please provide me solution in detailed
Consolidation of Articles
Hi All, Are there any guide or tips on how to consolidate articles? Would love to hear any feedback related to this Thank you
Assessment Simulator Task 3 Validation Fails – Welcome to ServiceNow (Zurich)
I’m currently taking the Micro-Certification: Welcome to ServiceNow (Zurich) and I’m stuck on Assessment Simulator – Task 3: Create and Comment on a Record.I impersonated the Platform User, followed the steps, and successfully created the incident. H...