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User is unable to access Client Scripts

Hi Everyone, I am facing an issue.User is unable to access Client Scripts. There are two read ACLs present on sys_script_client table, and although the required role is assigned, access is still being blocked.The challenge is that granting the client...

How do you record your initial configuration?

Hello, If you are given a new ServiceNow instance, you will likely have to set up various things to make it available to users.How do you record the contents of the configuration?Taking screenshots of everything or writing them down with Word or Exce...

Kody by Tera Expert
  • 325 Views
  • 3 replies
  • 3 helpfuls

Resolved! Reference qualifier advance

Create a catalog item withe following details:Item name : Add User to a GroupVariables:1. Please select the user. ( it should show list of all the active users so that we can select one )2. Select the Group. ( it should be showing all the active grou...

tylerduren7 by Tera Contributor
  • 1207 Views
  • 16 replies
  • 0 helpfuls

ATF yes/no variable type not available as a parameter?

Hello all,I'm losing my mind over the apparent inability to set a "Yes/No" variable as a parameter in an ATF for testing a service catalog item.  Just to be clear, this is when trying to set as a Parameter Variable, as we have different approval rout...

Kalalicious by Tera Contributor
  • 304 Views
  • 2 replies
  • 0 helpfuls

Changes coming to Reporting & Dashboards?

Does anybody know if the upcoming changes related to Platform Analytics Migration will effect the user experience for creating dashboards & reports?I am hoping no, because we use Performance Analytics, and my understanding is that we cannot opt out o...

LonLandry1 by Giga Guru
  • 575 Views
  • 2 replies
  • 3 helpfuls

Resolved! On-call scheduling - Multiple schedules by CI

Good Morning, I have the current scenario being asked of our team for on-call scheduling and I'm not sure fully how to implement: Team A already has a 24/7 on call schedule, however currently that is only used for who to callWe want to add another af...

ServiceNow: Access to "xmlstats.do" without Admin Rights?

Hi everyone, We are running an on-premises instance of ServiceNow in our organization. As part of our monitoring setup, we want to regularly query the "xmlstats.do" endpoint to check system availability and health. Currently, access to this endpoint ...

AyhanP by Giga Contributor
  • 434 Views
  • 3 replies
  • 0 helpfuls

Resolved! AT&T Email-to-Text Going Away June 17th, 2025

According to AT&T, they are going to be retiring the email to text and text to email capabilities. Support article: https://www.att.com/support/article/wireless/KM1061254/ We have a case open with support, but curious if anyone has any official word ...

Casey23 by Tera Guru
  • 2568 Views
  • 4 replies
  • 2 helpfuls