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Resolved! How to insert current year in Notification

Hi Experts! Good day everyone. My team and I require advice on how to insert Current year (e.g.: 2026) in our email subject & content.For example: Subject: Annual Review 2026Message:Hi All, kindly review your RCSA for 2026 We have this email schedule...

AdamSaniS by Tera Contributor
  • 553 Views
  • 4 replies
  • 1 helpfuls

Exporting EXCEL, CSV file in PORTAL

 Good afternoon! Is anyone aware of where to locate the configuration for exporting cases in list view on the portal? It seems that customer managers at a certain company can successfully export to PDF, but they are encountering a "User Not Authorize...

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jabaya by Mega Guru
  • 1951 Views
  • 9 replies
  • 5 helpfuls

Resolved! Mobile Agent in Xanadu

Hello, we are implementing the Agent Mobile app and discovered that the HTML field used on catalog items is no longer working in the mobile ui after upgrading to Xanadu. Has anyone else experienced issues with the mobile app after the Xanadu release?...

Advanced work assignment - Manager role

Hi We are looking at using AWA for our HR cases so Agents are only assigned cases when not Offline.  Testing is going well on this.  However, my question is, can a manager mark an Agent as Available when the Agent has forgotten to do so? Thanks

NicholaM by Giga Contributor
  • 402 Views
  • 3 replies
  • 0 helpfuls

Lab 6.1 - create test data

Step 1. Navigate to all> HHD > Incidents and InquiriesWhen searching for HHD under the all menu it is not returning any results! Seems like I might've missed a step in a previous lab! Or something has not saved.Any suggestions?  

GiovannaD by Tera Contributor
  • 320 Views
  • 3 replies
  • 0 helpfuls

Resolved! Doubt regarding notifications

What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)Meeting InvitationEmailMessengerBrowser Pop upsSMS

Manasa C by Tera Contributor
  • 342 Views
  • 1 replies
  • 1 helpfuls