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SysAdmin forum
NEW area for SysAdmin to gather and discuss best practices and how-to's
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Resolved! New here - So far so good.

I've started the Associate Support Specialist learning journey. I do enjoy the learning process and how the training material is laid out. I recommend completing all of the optional lesson plans. They provide insight on the material that I'm learning...

rawilkinson by Kilo Contributor
  • 471 Views
  • 1 replies
  • 2 helpfuls

first post

Hello, This is my first post.  Hope everyone is doing good.  Thank you!

Text color of "How can we help" in Employee Center portal

I can't seem to find where the color is controlled for this. It was part of the Branding Editor in the Service Portal Configuration for the Service Portal (SP), but everything feels overcomplicated with the Employee Center portal. The Branding Editor...

PLakin1 by Tera Guru
  • 833 Views
  • 2 replies
  • 1 helpfuls

Examen lieu

J'aimerais savoir est-ce qu'il y a un centre d'examen à Lyon, France ?Merci à tous

ClementJ by Tera Contributor
  • 824 Views
  • 3 replies
  • 0 helpfuls

Resolved! CSA exam question clarification

In the CSA exam there was a question around a Manager not being able to see anything when they go to My Group Works (as he is the manager of the Network and Hardware Groups team)My view was that it was because he was not allocated to the Group. Howev...

david_dsouz by Tera Contributor
  • 962 Views
  • 3 replies
  • 4 helpfuls

Resolved! How to include email attachment to the interaction ticket

We have activated Interaction to our SN instance. However, when user send an email with attachment. Upon checking to the created interaction, there is no file in the Attachment Contextual Side Panel. Inbound action script:(function() { var gr = n...

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Merza Lyn by Giga Guru
  • 968 Views
  • 2 replies
  • 1 helpfuls