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Has Welcome to ServiceNow On demand training been retired?

Has Welcome to ServiceNow On demand training been retired? What replaced it? Can someone please send me the link. ANY ONE from Training. It is so hard to navigate. I'm a new user and have gone through the training before but I got a message it has be...

TessP by Tera Contributor
  • 881 Views
  • 5 replies
  • 0 helpfuls

Seeking Guidance on HR Gold Build Development

Hello ServiceNow Community, I'm developing a Gold Build for HR processes based on our internal delivery framework and could use some expert advice.What I've Done:Studied our internal implementation methodology (DGEM)Created acceptance criteria for ke...

mariusgheor by Tera Contributor
  • 1042 Views
  • 4 replies
  • 3 helpfuls

Resolved! Concurrent record updates

If a record update process and a reference process are performed at the same time, a problem will occur in the state of the record object in the reference process. var gr = new GlideRecord('incident'); gr.query(); if (gr.next()) { ~~Various processi...

bonsai by Mega Sage
  • 1021 Views
  • 4 replies
  • 2 helpfuls

Resolved! Can you collapse MRVS rows answer to a compact view

Hi does anyone know if it’s possible to reduce or collapse the answer to a question in an MRVS after the row has been added, kind of like a thumbnail or compact view?Some questions can have very long answers, sometimes several hundred words, which ma...

CCZMAX1 by Giga Sage
  • 907 Views
  • 4 replies
  • 3 helpfuls

Custom Pause SLA criteria.....

Hi allI need to set up some custom pause SLA criteria and not sure how to pull it off. 1. Need to be able to pause for emergency weather, gov't shutdown, etc....but be able to have the pause be backdated to when the emergency (or any other event real...

davidvetter by Tera Contributor
  • 810 Views
  • 3 replies
  • 0 helpfuls

Resolved! Unable to close Customer Actions in Security Center

Good morning,I am trying to close two overdue customer actions that are showing in Security Center. However the underlying tasks have already been completed or cancelled.The affected records are stored in the sn_critical_update table on both dev and ...

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ServiceNow Remote Instance Spoke issue

The same issue as in the article below occurred. https://www.servicenow.com/community/developer-forum/create-or-update-remote-record-action-uniqueness-checkbox-cannot/m-p/3317741/page/2 I tried the solution suggested in the article above, but I can't...

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bonsai by Mega Sage
  • 448 Views
  • 1 replies
  • 1 helpfuls

Hello World !

After being a silent user of the knowledge of the community, I have decided it is time to give back and collaborate more with the fellow sys admins. Hoping to solve queries and problems together.

Flow Designer-Social Media Management

Hello All, I have a doubt I am trying to complete ServiceNow Micro certs for Flow Designer,it saysNavigate to All > Social Media Management > Monitor.I do not have Social Media Management on my lab instance .How can I get it?I tried looking for it in...

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shevangi by Tera Contributor
  • 2902 Views
  • 13 replies
  • 5 helpfuls

Resolved! Application Navigator is Missing. Support chat not working.

I am new to ServiceNow. I just launched my first instance. The application navigator is missing. Also when I click on the profile icon dropdown, it is not opening the dropdown. This is extremely frustrating. What is wrong with my instance? Where is t...

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GlenA by Tera Contributor
  • 1222 Views
  • 5 replies
  • 0 helpfuls