What roles would I need to view the upgrade center without using the admin account
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08-14-2023 06:09 AM
Good morning,
I am new to administration of ServiceNow and I need to assign the correct roles to my support group and move away from using the admin account. We are on Utah release.
Also, do you have other roles that I need to add to my support group?
Thanks Todd
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08-14-2023 12:34 PM
Hi Todd,
I don't think a user without the 'admin' role can see any Upgrade details, A documentation search did not show any that didn't require the 'admin' role. I suggest you 'divvy up' responsibility and provide specific area admin roles to your team. See the list of those in the sys_user_role table where name contains 'admin.
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08-15-2023 02:14 AM
Greetings!!
There are few modules which required Admin access specific and and without which you cant access that module like Upgrades. In your use case, admin access is only way , but carefully provide this role to users or you can create custom role , which is not recommended.
Please mark my answer helpful or solution accepted if it serves the purpose.
Regards
Atul G
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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