Hello,
We're having an issue with cancelling RITMs. When we give the cancelation reason, it doesn't translate back onto the ticket. Instead, the ticket says no reason was provided. I'm wondering if anyone has any suggestions? Below you can see what the system sent back, it's not giving the reason that was provided.
We are using the "Cancel" UI Action. Once the click the cancel button, a box pops up for them to give a reason. However, that reason doesn't get translated into the ticket per my screenshot earlier. Below is the UI Action being used:
