when state is closed which ACL / UI policy makes the incident form read only?

[Pavithra R2]

Hello,

I wanted to make a particular field editable for 'itil' users when the incident state is 'closed'. I tried make the 'Make fields read-only on close' UI policy inactive and making the ACL inactive which has description as 'Allow write for all fields in incident, for users with role itil, and if the ACL condition (incident_stateNOT IN7,8^EQ) evaluates to true'. But even then the itil user not able to edit that particular field. The whole incident form still remains read only. Could someone help me out how to make the form editable when state is closed?

Thanks 
Pavithra R

[Ankur Bawiskar]

@Pavithra R2 

ensure no other table.None WRITE ACL is blocking.

Did you check by using access analyzer which ACL is blocking?

Did you check any OOB client script or UI policy is making it readonly?

If my response helped please mark it correct and close the thread so that it benefits future readers.