Where are the buttons in 'kb_view' controlled?
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11-18-2024 11:16 PM
I would like to hide the buttons on the "kb_view" screen that appear after clicking the "Preview" button on the incident record screen.
I thought that this might be controlled by the HTML of the UI page "kb_view", so I tried deleting them all.
As expected, the screen went blank,
but the button remained.
Isn't it the UI page that controls the button?
I saw an article that said the script include "cxs_Knowledge" is involved, but where is it being called from?
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11-19-2024 12:58 AM
Hi,
check this UI Macro "kb_view_attach_button":
https://{your-instance}.service-now.com/sys_ui_macro_list.do?sysparm_query=nameSTARTSWITHkb_view%5Ename%3Dkb_view_attach_button&sysparm_view=
And/or the system properties containing "knowman":
https://{your-instance}.service-now.com/sys_properties_list.do?sysparm_query=nameLIKEknowman&sysparm_view=
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11-19-2024 05:52 PM
Thank you for your answer!
I'm tweaking the UI macro, but it doesn't seem to have any effect.
I tried deactivating it, but it remained visible.
I don't know which property corresponds to it...
I couldn't find any property related to the target button.