ServiceNow Community

Zurich - is Chat translation not working?

Hi All,Chat translation to English is not working in live agent chat, is it not working in Zurich release?

Question

Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

Question

NOW mobile customisation

OOTB on now mobile when we view an approval record it gives very brief details on the change, which isnt enough to make a decision. How can I add all the relevant details or give a link to the change record to see the details?

Question

How to differentiate between approvals for change requests and RITMs

Hi All, I'm trying to implement approvals on RITMs and I'm using the approval.inserted event, however, that seems to also be used currently (in our environment) for change approvals.Which event differentiates between approvals for change and approval...

Question

In MRVS variable it return sys_id for reference record, how can i use dotwalk and get the name

Hello Everyone, I am wondering how can I get to dotwalk the name instead of sys_id. r_user is a reference record, i try to use: r_user_display_value but nothing works. for (var i = 0; i < rows.length; i++) { var r = rows[i]; var userText = ...

Question

Approvals in Service Operation Workspace

Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something important. If some parts of the post feel like I'm ranting, that's because I am. A lot of our customers are using the SOW for basically everyt...

Question

delta exam

Hello Team,My ServiceNow Learning Portal email ID and my Web / certification email ID are different.Because of this mismatch, my CSA/CAD certifications are not getting linked properly, and the Delta exam notification is not visible in my Learning Por...

Question

Scripting

What's the use case for disabling syntax highlighting in the Script Editor?noticed there's a feature in the ServiceNow Script Editor that allows you to disable syntax highlighting and script formatting. I'm curious - what's the practical reason for t...

Question

Asset & CI Field map

Hi Team,Could you please help me identify which fields in the alm_asset table are populated from Discovery Source?We have already identified the data coming from Oracle (for reference, I have attached the screenshot). However, we are unable to determ...

Question
Discovery

Playbooks in Project Workspace: Guided Project Execution

Playbooks in Project Workspace A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...

Article
project workspace

Report - add a sort with a dot-walking field

Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...

Question

Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

Question

How to add incident details in Agent Chat in Agent Workspace

Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...

Question
AI Search
Virtual Agent

Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

Question

ServiceNow Integration with ADManager

Hi, I did a quick search through the community and only saw one post on ServiceNow and ADManager but it was api and flow setup. My issue is different. I downloaded the ADManager plus integration from the store and already setup the ADManager plus s...

Question