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Genius Results won't generate if meta tag is used for search

AI search finds the expected KB articles annotated with the meta tag, but nothing was generated for Genius Results. Hoping someone could shed light to this issue. Thanks.

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Blog : Collaborative Work Management (CWM) in ServiceNow - An Experience-Based View

Collaborative Work Management (CWM) in ServiceNow is often misunderstood as just another planning tool. In practice, it works best when it is not treated like a traditional project or agile framework.CWM is centered around Spaces, which act as collab...

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Move records from Content lLibrary from one instance to another

Hi All, I have created few styled content records in content library (sn_cd_content_base) ne DEV and now I need migrate it to STG. When I move the XMLs of these records to other instances, publish plan is not moved and so changes wont reflect in the ...

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Delta Exam - SAM CIS

Hi All, I have recently changed my company. What should be the next steps to clear my Delta exam? At the moment it is asking me to pay 200 USD to attempt my Delta exam. Some of my friends also has switched company but they didn't require to pay that ...

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Resolved! Flow Designer - Subflow not able to reference information from Input record after Xanadu upgrade

There seems to be an issue with a subflow after the Xanadu upgrade. We use a subflow to Create a Catalog Task consistently, adding variables, Due Date, and other attributes. We input an Assignment Group to that subflow for the task to be assigned to ...

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Change Approval Policy builder based on country of the requested_by

I need to configure a CAB approval group based on the country of the requested_by user. I have defined several conditions, but I’m encountering an issue: the system always selects the first condition when it matches, and if it does not match, the CAB...

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Flow designer stages null by default

Hi, Custom Flow Designer stages display extra null stage entries that are not defined in the stage configuration or Workflow Stages list, how do I remove the null stages. Regards, CarolMa

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What access sn_ucx_gen_ai.platform_ai_grp_workflow role provide and what are its uses.

What is the sn_ucx_gen_ai.platform_ai_grp_workflow role do and what are its uses. Is there any alternate way through which service desk people can access the agentic workflow without assigning the this role.It would be great if someone can help.

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Setting the Target record on Inbound Email

Recently we were testing the Inbound Email flow trigger and ran into some issues when trying to mock some back and forth email exchanges between an Agent and an external user. There is an example flow in the system that is set up to create a Problem ...

blog

ACL Issue in Flow When the Flow is triggered by the System

Hi All/ @Ankur Bawiskar I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...

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Introducing the ServiceNow Virtual Agent in Zoom Team Chat

UPDATE: The Conversational integration with Zoom Team chat application is no longer available. Please see the Employee Center integration with Zoom. Modern teams need the ability to access and request information, directly from the contexts they w...

Article
Virtual Agent

Page inaccessible after upgrade

After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...

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How to handle Stockrooms

Hello Community! I have a customer with a somewhat unique requirement: they order all of their hardware from one vendor. The vendor supplies a running list of all orders (set up as a scheduled import), including device type, serial number and asset t...

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In service operations workspace, presence indicator shows users who have left the record

In service operations workspace, presence indicator shows users who have left the record. This is causing confusion to take ownership of the ticket. Is anyone else facing this issue and if were able to find fix or a workaround.

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ServiceNow UI Builder Modeless dialogs

Hi All, Hoping someone out here has the answer to my issue below, any help is welcomed In UI Builder (Zurich) I have created a page collection with a simple stylized text box that says "Let's workflow it." on my workspace in the modeless dialogs in ...

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