ServiceNow Community

How to import 1000 files (.pdf, excel, word, etc)?

I need to upload 1000 knowledge base files but in bulk

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Resolved! Importing Knowledge Articles with Images

Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents. We tried the inbound e...

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Can we import PDF as Knowledge Article ?

Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena

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Best Practices
Knowledge Management

Resolved! Remove User's Name from Additional Comments (with requester) field in a Notification

Dear all, Screenshot #1 shows a preview of a notification shown in screenshot #2. I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field. Please help me on how to remove it.. Screenshot #1 Screens...

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Incident Management

Resolved! Importing knowledge articles in bulk

I have to import knowledge articles in bulk from one of the legacy KM into ServiceNow KM. They are all placed on a web but I can download them as PDF. I tried to convert PDF to work from online sources and imported the doc. I was able to import it fr...

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Resolved! Import pdf documents from sharepoint into ServiceNow as an articles

Hi All, is it possible, to import PDF documents from sharepoint as an articles in ServiceNow? in Sharepoint, we have articles and pdf documents are attached to each article. we want to integrate ServiceNow with Sharepoint to import articles to Serv...

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Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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Federal Tech Talk: AI Control Tower: Governing AI at Scale in the Public Sector

Most federal AI pilots don’t fail because of bad technology. They fail because agencies lack an integrated way to govern what’s deployed, measure what’s working or scale what succeeds. Shadow AI proliferates, risk accumulates and value is often lost ...

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Virtual
Webinar

Virtual Agent - How to add VA topics in the Now Assist Panel

I have topics which are currently published to our Virtual Agent in Employee Center.We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.For some reason the topics are simply not triggering at all i...

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Enhancing Field Response and Resilience with ServiceNow

Federal science, research, and mission-driven agencies face unique emergency management challenges that require rapid field response, specialized expertise, reliable data capture, and strict regulatory compliance—often in unpredictable and hazardous ...

Event
Virtual
Webinar

Custom action to load import set records and complete the transform

Hi, We have created a custom action to load the data and complete the transform map. We would like to return number of rows processed, inserted and updated but the script is not working as expected. Can someone point me where iam going wrong? I even...

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Resolved! Import PDF or HTML files into knowledge articles

We have a requirement to migrate knowledge articles from a third-party tool to ServiceNow.The third-party tool can export articles only in PDF or HTML format.

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Document Management versus Managed Documents (legacy solution) comparison

Hello, I wanted to create this article for others like myself who may have stumbled across the Document Management documentation and been confused regarding conflicting features/functionality included in the Managed Documents documentation. Both of...

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How to create knowledge articles from PDF content? (PDF not as attachment)

Hi all, How to parse the contents from a PDF and create articles from it? Is it possible? NOTE - The requirement is not to attach the PDF into the article. Regards, Anish

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Knowledge Management

Filtering Assignment Group based on Task Type using Reference Qualifier (No Scripting)

Hi Team,I have created a custom table called On_Boarding_Task.In this table:I have a Task Type field (Choice type)I have an Assignment Group field (Reference to sys_user_group)Requirement:When I select a specific Task Type (for example: Email account...

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