Enterprise digital transformation is the most important factor driving value for organizations today. Across every industry, organizations rely on you—their technology provider—for the right solutions and expertise to help them reach their digitalization goals. However, technology providers aren’t prepared to capitalize on this massive market opportunity. Economic pressures and shifting investor expectations have forced you to prioritize cost reduction. Now, sustainable, efficient growth is paramount—a challenging objective when your service teams must rely on complex ecosystems underpinned by thousands of processes across teams, partners, and systems to support customers. In this environment, how do you prioritize improving experiences for your customers and employees—while also reducing your cost to serve? Read more.
