Magic links enable consumers to access resources shared by a provider without manual login by enabling seamless authentication from a consumer instance to a provider instance. This feature supports both per-user and single-user login modes and is par...
This article will provide answers to frequently asked questions about Technology Provider Service Management (TPSM). If you have a question that is not answered, please post in the Technology Provider Forum. Getting Started What is Technology Pr...
6/10/25 - This post has been updated to include a YouTube video walking through theses steps and showing a demo of it in action. The Remote Table column names have been updated to match the video walkthrough. This demo was created on Zurich instances...
Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations. Take advantage of these documents, created by our subject matter experts, to assist w...
Deploying AI Agents in Customer Success AI Agents in Customer SuccessBoost Retention and Prevent Churn with ServiceNow’s New AI Agents for Customer SuccessIn today’s competitive business landscape, retaining customers and preventing churn is more cri...
Table of Contents Introducing Enhanced Flexibility and AI-Driven Insights in Account Lifecycle Events What’s new for color bands?Overcoming Previous LimitationsContext Field - Tailored Color BandsCategory Field - Smarter AI InterventionsKey Benefits ...
The Technology Provider Service Management product SKU entitles a license holder to the Customer Service Management and IT Service Management products plus four additional value-add Technology Industry applications: Account Lifecycle Events (ALE...
Table of Contents OverviewPlanning Requirements gathering Components Risk portfolio dashboardTablesScheduled Jobs ConfigurationTesting PrerequisitesExecuting High level flowTroubleshootingAppendix A Performance AnalyticsRisk Framework Overview The...
Deploy Health Framework in Customer Success Table of Contents Overview Planning Requirements gathering Components Tables Scheduled Jobs Configuration Data Sources and Engagement Health Definitions Color banding Testing Prerequisites Ex...
In the San Diego Release, ServiceNow is launching two new products targeted to address the needs of the technology industry—Technology Provider for Service Management (TPSM) and Order Management for Technology Providers (OMTP). TPSM brings customer ...
Introducing the New Account Lifecycle Events Yokohama Release – Empowering Customer Success & Accelerating Onboarding We’re excited to unveil the latest update to Account Lifecycle Events as part of the Yokohama release. This release brings exciting ...
As technology providers grow their businesses and continue to innovate, they must ensure customer service excellence at every interaction while keeping processes scalable and efficient. With a single data model that unifies digital operations and har...
TPSM's Service Bridge application helps enterprise customers, the service provider, and partners connect their ServiceNow instances to power the flow of work across the ecosystem securely. As a result, each team can work in their own environments wit...
Enterprise digital transformation is the most important factor driving value for organizations today. Across every industry, organizations rely on you—their technology provider—for the right solutions and expertise to help them reach their digitaliza...
While enterprise customers want consumer-like experiences, the reality is that most have to switch to another tool to make requests and receive support from their service provider. This process is cumbersome, slow, and error-prone. Service Bridge let...
Technical support has to swivel-chair between multiple fragmented systems and siloed teams to understand the customer context, making it challenging for them to provide fast, proactive service that is prioritized to business needs. The Utah release i...
The Tokyo release helps technology providers capitalize on their ecosystem and the growing everything-as-a-service opportunity by digitizing workflows and simplifying order management for faster time-to-market and revenue. The release delivers signif...
TPSM’s Proactive Service Experience Workflows application empowers technology providers to deliver proactive service to their customers by increasing automation and employee productivity while reducing time to resolution and cost. Watch the demo to l...
For service providers, the enterprise B2B market is an area of growth and opportunity. But to tap into its full potential, service providers must offer effortless customer experiences, scale efficiently, and leverage their ecosystem to deliver more v...
Enterprise customers expect transparent, proactive service and immediate action to issues. However, with siloed teams and disconnected processes that slow down response times, tech providers are challenged to meet their expectations. Proactive Servic...
