Kenny Caldwell
ServiceNow Employee
ServiceNow Employee

Issue:

Updating a Remote Task Definition (RTD) to a compatibility of 2.2.x+ resulted in a consumer on an older version of Service Bridge not being able to receive and activate the RTD. We attempted to revert the compatibility back to 2.0.x+, but that option was no longer available once the RTD had been updated to 2.2.x+.

 

What steps can be taken to restore the RTD's compatibility to 2.0.x+?

 

Solution:

  1. Open the updated Remote Task Definition (RTD), look at the Revisions related list, and open an Inactive revision which is at a compatibility 2.0.x+.

    RTD - Revision Related List.png

  2. Open the Inactive revision.
  3. Create a copy of the Inactive 2.0.x+ revision with the Copy UI Action.

    RTD - Copy original revision.png

  4. Now you have a copy of the Remote Task Definition with the original compatibility of 2.0.x+.
Version history
Last update:
an hour ago
Updated by:
Contributors