Kenny Caldwell
ServiceNow Employee
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2 hours ago - edited an hour ago
Issue:
Updating a Remote Task Definition (RTD) to a compatibility of 2.2.x+ resulted in a consumer on an older version of Service Bridge not being able to receive and activate the RTD. We attempted to revert the compatibility back to 2.0.x+, but that option was no longer available once the RTD had been updated to 2.2.x+.
What steps can be taken to restore the RTD's compatibility to 2.0.x+?
Solution:
- Open the updated Remote Task Definition (RTD), look at the Revisions related list, and open an Inactive revision which is at a compatibility 2.0.x+.
- Open the Inactive revision.
- Create a copy of the Inactive 2.0.x+ revision with the Copy UI Action.
- Now you have a copy of the Remote Task Definition with the original compatibility of 2.0.x+.