Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Kenny Caldwell
ServiceNow Employee

Issue:

Updating a Remote Task Definition (RTD) to a compatibility of 2.2.x+ resulted in a consumer on an older version of Service Bridge not being able to receive and activate the RTD. We attempted to revert the compatibility back to 2.0.x+, but that option was no longer available once the RTD had been updated to 2.2.x+.

 

What steps can be taken to restore the RTD's compatibility to 2.0.x+?

 

Solution:

  1. Open the updated Remote Task Definition (RTD), look at the Revisions related list, and open an Inactive revision which is at a compatibility 2.0.x+.

    RTD - Revision Related List.png

  2. Open the Inactive revision.
  3. Create a copy of the Inactive 2.0.x+ revision with the Copy UI Action.

    RTD - Copy original revision.png

  4. Now you have a copy of the Remote Task Definition with the original compatibility of 2.0.x+.
Version history
Last update:
‎12-16-2025 11:50 AM
Updated by:
Contributors