Customer versus Service Order Management (COM vs SOM) - Best Practice

[Tom Schnarr]

Within the telecom industry there is a lot of architectural debate around the areas of Customer Order Management (COM) and Service Order Management (SOM).   ServiceNow OMT can be positioned to play either or both functions and in this session we define the functions and how to position OMT to meet the needs of the service provider.

We present our take on this topic in this video  and the related presentation.

[Maik Skoddow]

I have a partner account and yet are not allowed to watch the video or the presentation.

Kind regards
Maik

[Zorik Nitzan]

Thanks for sharing! Both links take me to the presentation. I think you need to update the link to the video 🙂

[Tom Schnarr]

thank you Maik and Zorik - i have updated the video link

[Tom Schnarr]

Please note i updated the video link today.  It is now at https://bcove.video/3JUOn8w

[Ankit Bhansali]

Hi Tom,

I also do have a partner account but the presentation link takes me to this error. "Security constraints prevent access to requested page"

Thanks