We just launched a signfiicant amount of new functionality in the Sales and Order Management for Telecom (SOMT).  Kathy Neff (ServiceNow CIWF Product Marketing) wrote a lovely article detailing it for SOM here.  All the features listed are available ...

Have you ever introduced a new version of your product-service-resource specfication and then not been able to move your existing customer's products to the new version.   You may want to introduce new child products/services for them, introduce new ...

This  video and attached presentation takes you through some best practices defining an evolving architectural pattern, known as Network as a Service (NaaS).  NaaS is being adopted as part of several standards and is integral for 'Intent in Autonomou...

Within the telecom industry there is a lot of architectural debate around the areas of Customer Order Management (COM) and Service Order Management (SOM).   ServiceNow OMT can be positioned to play either or both functions and in this session we defi...

This  video and presentation takes you through some best practices defining the integration of Configure Price Quote (CPQ) applications with ServiceNOW TSM/OMT.  This is a repeatable pattern that we are supporting in many of our deployments.   We uti...