Have you checked out the Customer Service Problem Management Zurich docs?

[AthiqullaA]

Hello,

We're excited to share what's new and improved in Customer Service Problem Management for the Zurich release!  The Customer Service Problem Management application helps customer identify and resolve service problems. Automatically suggests relevant diagnostic tests, as configured by admin, to check the service quality and troubleshoot the problem effectively. After identifying the root cause, the application helps generate a repair task based on the test outcomes, leading to a successful resolution.

What’s new?

We’ve been hard at work updating our documentation to help you navigate these updates smoothly. Here are some highlights:

Setting up a test group - Enables the system to trigger the required tests for service problem cases, incidents, and change request, helping to identify the root cause of the problem. Test group includes test definitions.

Diagnose and resolve a service problem case - Review, diagnose, resolve, and close a service problem case for the service-related issue experienced by the customer.

Review the Customer Service Problem Management release notes for more information about the Zurich release features.

We're already working on some exciting documentation updates for future releases.

If you have feedback or suggestions on how we can further improve our documentation, drop us a comment below!