Have you checked out the Proactive Service Experience Workflows (PSEW) Zurich docs?

[AthiqullaA]

Hello,

We're excited to share what's new and improved in Proactive Service Experience Workflows for the Zurich release!  

The Proactive Service Experience Workflows assist your technical support teams in identifying affected customers, directly communicating with them, escalating cases when necessary, and automatically generating cases for quicker issue resolution.

What’s new?

We’ve been hard at work updating our documentation to help you navigate these updates smoothly. Here are some highlights:

✅ Diagnose and resolve an incident - Diagnose the incident in the Proactive Service Experience  Workflows and create the resolution task manually to resolve the issue. Read more

✅ Diagnose and resolve a change request - Review, diagnose, resolve, and close a change request case for the service-related issue experienced by the customer. Read more 

✅ Diagnose and resolve a technology product support case - Review, diagnose, resolve, and close the Technology Product Support Case. Read more 
✅ Diagnose tests for a CI or a service - Review, diagnose, resolve, and close a service case for the service-related issue experienced by the customer. Read more

Review the Proactive Service Experience Workflows release notes for more information about the Zurich release features.

We're already working on some exciting documentation updates for future releases.

If you have feedback or suggestions on how we can further improve our documentation, drop us a comment below!