From my experience so far , i found some errors during order management which can help in troubleshooting.
If you find some more information please comment , i can update/add new errors and fix into the list.
Related to API errors when executing Post/Get/patch.. you can find the error and its meaning in product documentation . You can check "Status code" section of any REST request type:-
| Errors | Meaning |
| The product offering associated with this order has expired. Please contact the product catalog manager for assistance. |
It means the product offering associated with the order line items has been expired. current date should be before End date of the product offering.
|
| The product specification associated with this order has expired. Please contact product catalog manager for assistance. |
The End Date should be greater than current date of the product specification linked to the order line item. Once the date is crossed, It gives expiration message . |
| OrderItem ORDLXXXX does not contain the correct characteristics or its child order items are either missing or do not contain the correct characteristics. |
There could be multiple reasons. So far i found - 1. The Relationship issue between parent and child order line items. when creating an order need to define correct relationship with productOrderItem.ID mapping child and parent. The ID should be unique . 2. Characteristics which are defined Customer input required as true on offering level but not mentioned during order creation . You need to patch and revise order by adding the missing characteristics . |
| The Orderline Quantity value exceeds the max quantity allowed |
You need to increase the maximum quantity mentioned in specification relationship of the product specification .Should be more than 1 depending upon how many order line items will be created for particular product specification. |
If you have any new error related to TSM, please provide and its fixes into comments below . I can update/add into the article so that it can be helpful to others who are new to TSM.
