What's new in Sales and Order Management for Telecom (SOMT) - Q4'24 Store Release

[Tom Schnarr]

We just launched a signfiicant amount of new functionality in the Sales and Order Management for Telecom (SOMT).  Kathy Neff (ServiceNow CIWF Product Marketing) wrote a lovely article detailing it for SOM here.  All the features listed are available to our telco customers, but I want to highlight some of the key functions that really add more great value.

• Location Based Quoting and Ordering - the ability to capture and price opportunities, quotes and orders at the location including supporting bulk orders by copying all the details/line items from one location to another.
• Order Management Jeopardy considering business days/hours (not just days)
• Extensions to the Product Catalog modelling to show the full product offering hierarchy to the technical catalog elements.
• Quote Management: Sales Agreements configurable and bundled products support
• Subscription revenue metrices to allow better reporting, prioritization, and management of opportunities.
• Graceful MACD quote management from the customer account view.
• Case Management for Order Operations - allowing for cases related to an order.

We hope you take advantage of these amazing new capabilities!!!