The ServiceNow Xanadu release delivers several exciting innovations for the Technology and Telecom industries. These innovations fuel growth, reduce costs, and elevate service experiences with automation and AI tailored for the digital ecosystem.
Before we jump in, here is a reminder to register for the LIVE Webinar - October 1, 2024: Discover What's New: ServiceNow Xanadu Release Highlights for Telecom, Click HERE to register
First, we’re excited to launch our first industry-specific generative AI skill, Now Assist for TMT: Customer Service Problem Management. This specific case type is dedicated to helping agents quickly understand service problems and resolve issues faster with automated summaries of customer service problems, test results, and resolution notes. Reduce case volume, resolve issues faster, and reduce case wrap-up time.
Sales and Order Management for the Technology and Telecom industries introduces several innovations that elevate operational efficiency, reduce costs, speed up order fulfillment, and boost revenue by streamlining and optimizing the opportunity-to-renewal lifecycle. New capabilities for Sales and Order Management for Technology Providers and Sales and Order Management Telecom include:
- Service Bridge: Order Management Support
- Order Management: Change orders for location changes
- Lead Management
- Contract Management for Sales and Order Management
- Quote Management: Sales Agreements
- Opportunity Management integration with Field Service Management
- Product Catalog Management enhancements
Customer Service Management for the Technology and Telecom industries introduces innovations that improve service resolution, boost customer satisfaction, and optimize processes, driving growth and operational efficiency. New capabilities for Technology Provider Service Management and Telecom Service Management include:
- Account Lifecycle Events: Customer Success
- Customer Service Problem Management
- Service Bridge: Mismatched Version Support and Configuration Revisions
- Service Bridge: Consumer Pre-flows
Lastly, Telecom Network Inventory introduces several innovations that increase network reliability and performance, reduce the risk of downtime, and enhance customer satisfaction through smoother, error-free deployments. New capabilities for Telecom Network Inventory include:
- Enhanced Circuit Visualization
- Enhanced Planned Revision
- Enhanced Rack Management User Interface
For a more detailed explanation of these new capabilities, check out the Xanadu release notes for TMT to learn more!
