Align strategy, planning, and delivery to accelerate and realize value faster with ServiceNow Strategic Portfolio Management for Telecommunications
Today's organizations must be prepared to face unexpected disruptions, whether technological advancements, market shifts, or unforeseen events. The Telecom industry is no different. The demand for seamless digital services has surged due to the rise of 5G expansion, AI-powered applications, IoT, cloud adoption, content streaming, and more. Telecom companies are expanding their ecosystems to meet demand, which requires them to manage numerous programs and projects simultaneously. Most projects disappoint, and many fail. Gartner estimates that without an SPM approach, by 2025, 70% of digital investments will fail to meet the desired outcomes.
Major telecom initiatives, such as fiber deployment contracts, network scaling, wireless site development, and 5G implementation, require effective collaboration tools to coordinate efforts within the company and with external partners. With so many moving parts, it can be challenging to keep everything on track and ensure goals are met. Most projects involve complex technologies and operate under tight timelines and budget constraints, all while facing high expectations for timely delivery and cost efficiency. Additionally, getting the right resources can lead to slow project delivery. Multiple vendors, siloed work, and contractual disputes can affect project quality and efficiency.
Strategic Portfolio Management for Telecommunications
With Strategic Portfolio Management for Telecommunications (SPMT), ServiceNow provides Communication Service Providers (CSPs) with the tools to help break down the barriers between technology and business. SPMT enables stakeholders to fund what matters most, build a roadmap to guide investments, communicate plans, and see work in the context of strategic initiatives, even across diverse teams and methodologies.
Large-scale infrastructure projects like 5G rollouts demand significant coordination and resource optimization. SPMT streamlines these efforts, helping CSPs deliver on time and within budget. Additionally, it simplifies the onboarding of enterprise customers by aligning cross-functional teams and processes to ensure smooth and efficient transitions.
Let's explore how ServiceNow can accelerate the delivery of value for CSPs:
Roadmap network strategy to maximize outcomes
Strategic Planning Workspace
SPMT offers powerful, integrated planning functionality that empowers CSPs to develop the right strategies, communicate them clearly, and back them with sound investments. They can prioritize key goals, objectives, and KPIs, define and fund investments to achieve them, and give product/program owners the tools to allocate resources at a granular level—all in a single platform.
Whether scaling network capacity, deploying cutting-edge technologies, or launching new product offerings, ServiceNow Strategic Planning Workspace helps leaders plan strategic initiatives and gain performance visibility to course correct. SPMT helps evaluate and prioritize demands by creating a centralized intake of business requests. It also helps create and compare scenarios to optimize portfolio outcomes with budget and resource constraints. This helps you develop true enterprise agility, adjusting and adapting while staying aligned with business goals, even if circumstances change.
Align work to strategy
Fiber rollout template
Alignment means knowing what the right work is and prioritizing it. Managing a complex portfolio of initiatives, whether expanding 5G coverage, improving customer care systems, or onboarding new enterprise customers, requires precise planning and prioritization. SPMT empowers planners and managers to select, prioritize, and schedule the right work continuously within strategic goals and constraints such as resources, finances, and timelines.
Planners need to be able to continuously evaluate and adjust resource allocation to ensure initiatives support strategy. This requires a single demand funnel for all work, regardless of source, and the ability to reprioritize continually to ensure people and financial resources remain committed to work delivering the best return.
Deliver value using product integrations and any methodology
PMO Dashboard
With SPMT, Telecom project managers can efficiently oversee projects of any size using a single, intuitive workspace. Whether they are overseeing complex network rollouts or managing customer service transformation efforts, SPMT helps manage different methodologies and frameworks in parallel, enabling teams to operate in a way that works for them. The solution connects with all your work delivery tools regardless of your delivery approach, providing real-time updates on actual performance.
Teams can work in the manner (product, program, project, epic, service, value stream) and methodology (Agile, traditional, hybrid) most appropriate for them while remaining aligned to business objectives and engaged with the broader strategy behind them. SPMT also provides seamless service delivery by integrating customer project management, field service, sales, and order fulfillment into the workflow on one platform.
Purpose-built Project Templates
5G rollout template
SPMT’s purpose-built Project Templates accelerate time-to-market by offering pre-configured workflows that simplify complex network deployment processes. The 5G and Fiber rollout templates enhance operational efficiency by streamlining tasks, reducing redundancies, and minimizing errors, ensuring faster and more accurate project execution. They also improve team collaboration by providing clear visibility into timelines, resource allocation, and milestones, aligning stakeholders around shared goals.
Now Assist for SPMT
Feedback Summarization
Now Assist for SPMT is an assistive AI Agent that ensures business demands and feedback are communicated efficiently, and effectively. It provides a frictionless demand intake process for business stakeholders, letting them capture demands easily using an intuitive conversational interface. Now Assist for SPMT also assesses and prioritizes product feedback by automatically condensing lengthy and often cryptic enhancement requests into short summaries that are easy to understand and evaluate. Document summarization and text modification capabilities across the multiple planning modules save time, improve productivity, and increase collaboration.
Summary
Built on a single integrated platform, SPMT aligns all elements of strategy, planning, and delivery, where you can accelerate and realize value faster. Don’t let misalignment and siloed work hinder your digital transformation. Transform your business and achieve organizational agility with Strategic Portfolio Management for Telecommunications. For a detailed explanation of SPMT features and capabilities, click here.
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Yokohama Release Innovations for Telecom
Did you know the ServiceNow Yokohama release introduces several exciting innovations for CSPs looking to harness the power of AI and automation to grow revenue, automate operations, manage infrastructure, and supercharge experiences? Read to learn more.
Webinar Alert! - Join our telecom product experts as they unpack the latest innovations in our LIVE Webinar – Discover What's New: ServiceNow Yokohama Release for Telecom on March 27, 2025. Register here.
