Characteristics Value are blank in order line item, But in Request all had values

[Lekhraj Belchan]

Did create a Service specification, created request for that.

Order request from ServiceOrderAPI, a customer order is been created for same request. 

Customer -> Order line Item do have all the characteristics, but all characteristics values are missing in Order line item.

But they were present in request.

[Albert13]

Seeing the same behavior as well but I found that they weren't missing.  They are being inserted successfully and then something is deleting them.  Found them all in the deleted records table and still trying to work out what's happening

-A

[Kailash Bhange]

Hi Roman,

Could you please try to pass char's in below format and make sure that the values of choice type are already present on char as options.

"productCharacteristic": [
{
"name": "xxxxxx",
"valueType": "choice",
"value": "xxx"
},
{
"name": "xxxxxx",
"valueType": "string",
"value": "xxx"
},
{
"name": "xxxxxx",
"valueType": "choice",
"value": "xxx"
}

],

Hope this helps.
If my answer resolves your issue, please mark my answer as ✅ Correct & Helpful based on the validations.

Thank You!
Regards,
Kailash

[Roman7]

Hi Kailash,

thank you for your response. I tried to update the body of the request to add the valueType and ensured that the options are there for the choice characteristics but with no effect.

I have reached the same state as Albert. All of my customer order characteristic values are deleted right after they are inserted. Do you recall some functionality that can cause this behavior? Can it be somehow connected to the product model characteristics?

Regards,
Roman

[Albert13]

Tracked it down to a BR called 'Delete Order Characteristics'  It's part of 'Order Management' and looks like there is some weird interaction when you have that and 'Order Management for Telecom, Media & Tech' plugin in activated at the same time

-A