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01-19-2022 07:55 PM
Hi !
First of all , I don't see forum for "Order Management for Telecommunications and Media" in the above selection options.
Anyway, My question is :
During the order fulfillment subflow orchestration, I need to create a task to capture some characteristic inputs from user. Somehow Neither I am not able to access existing or create new request definition. Which role is needed to have access to create NEW ' Request Definition (sn_ind_request_definition'?
Thanks,
Nishan Singh
Solved! Go to Solution.

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01-19-2022 08:25 PM
hi Nishan,
Agreed and we have a plan to create a separate module and the dedicated telco role, may be the same fulfiller role(sn_ind_tmt_orm.order_fulfilment_agent) can be used here.
Unless this comes with a base product, i believe you can implement it at your end as i don't see any problem with this.
Please mark the reply helpful as appropriate.

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01-19-2022 08:09 PM

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01-19-2022 08:19 PM
Thanks for responding on my question.
Admin role (Base system roles | ServiceNow Docs) is way wide open to give it to development folks in say some limited domain like ordering fulfillment only. I assume there must be some other restricted scoped role which is limited to this ordering or telco application.
Is that wrong expectation ?

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01-19-2022 08:25 PM
hi Nishan,
Agreed and we have a plan to create a separate module and the dedicated telco role, may be the same fulfiller role(sn_ind_tmt_orm.order_fulfilment_agent) can be used here.
Unless this comes with a base product, i believe you can implement it at your end as i don't see any problem with this.
Please mark the reply helpful as appropriate.

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01-19-2022 08:53 PM
Shubham,
Glad to see that we are on same page. Now, i think I have to work with my team having this admin access for defining that new custom role.
I have few more questions related to Telco Domain itself, but I would open another case to track it separately. I appreciate that you responded quickly again.
Nishan