We are moving forward with this in our lower test environments at present.  Will report back on how it goes from a roll-out and adoption perspective.  The plan at the moment is to use it to create all our ServiceNow related integrations as a PoC.

 

I'm genuinely curious on specifying the directionality of the integration.  Part of me likes:

• Feeds: Fed By  (for mono-directional)
• Exchanges with:Exchanges with (for bi-directional)

 

Going down the rabbit hole on some thoughts here, specific to ServiceNow and ticketing flows:

• How does one apply Data Service Instances leveraging a Service Bridge Integration?
• For ticket integrations, do you specify integration by ticket type (Incident Integration, Request Integration, etc.)
  • Do you go so far as to specify integration by phase/stage (On New, On Update, On Resolve, On Close, On Cancel)?
• How do you "complete" an integration when the source or target system CI is outside your organization's purview/network?  (Integrating with customer or service provider provisioned system.)

I get the notion of keep it simple/start simple and build to complexity - just the mind wandering here.