Comment
Lener Pacania1
ServiceNow Employee

Hi Nikki,

I just checked my Rome instance, you're seeing the correct taxonomies for that version.

Just make sure you have the ITSM VA Conversations and NLU models for full functionality.

Regarding your 2nd question, yes you can create the Automation Discovery reports directly in prod.  When you create the report there are default limits of 10k minimum records and 100k max, so make sure to adjust your filters accordingly.  You can create a separate report against your incident and request tables.

HTH -Lener