Hi @Kenn Denn, @Victor Chen ,

The issue that we are facing is that:

1. when we use "Skip_load_history" then every time the browser refreshes, the active conversation gets wiped out, suppose the user and agent is in mid of any conversation, it will end when browser is refreshed thus impacting the user experience.

 

2. "Load_active_only" : This when used also impacts user experience since we have VA present in multiple portals, so any conversation started in one portal, is visible in another portal until the conversation is  ended.  

 

Do do you have any workaround for this?

 

Many thanks for the help in advance.

 

Regards,

anu