Hi there! I'm working on a problem our end-users are experiencing when clicking a link to a ServiceNow record sent by the Virtual Agent (see screenshots). This is an issue for us via Service Portal chat and Microsoft Teams integration. Basically, whe...

Good afternoon, I'm working on reformatting some of our existing Virtual Agent content and am curious if the text in prompts being presented to the user - in this case I'm working with the Static Choice user input - can be bolded. In the example imag...