[Article] Bye Webassessor, Hello Pearson VUE

[Shruti D]

📣As a Servicenow User, please note, all ServiceNow exams will be shifting from Webassessor to Pearson VUE starting November 18, 2025.

This is a significant shift in ServiceNow exam policy as it will enhance global accessibility, expand the number of test centers, and enhance online supervision.

If your target date for the exam is before transition, claim a Webassessor exam voucher and book your exam before October 31, 2025. There’s a break in the schedule from November 1-17 for migration purposes.

Everything exam-related is expected to be transferred to Pearson VUE from Webassessor. All of these ServiceNow changes will enhance the ServiceNow exam experience.

Check the Transitioning from Webassessor to Pearson VUE FAQ  for more updates.

If this post is helpful, feel free to give it a thumbs up 👍!

Regards,
Shruti

[ALindstrom]

I hope they update that FAQ with a bit more information about how and in what way Pearson VUE will enhance the exam experience. Will there be any other way to answer the questions or will the test be basically the same with some layout updates? Will it be more like a lab excercise rather than questions.

[Shruti D · Accepted solution]

Hello @ALindstrom ,

To this point in time, there is no information provided to suggest the exam format will shift (e.g. lab-based questions.) The changes are primarily focused on:

• Better global access (more test centers)
  
• Better proctoring
  
• Better exam delivery
  
  

If this post is helpful, feel free to give it a thumbs up 👍!

Regards,
Shruti