[Article] Bye Webassessor, Hello Pearson VUE

[Shruti D]

📣As a Servicenow User, please note, all ServiceNow exams will be shifting from Webassessor to Pearson VUE starting November 18, 2025.

This is a significant shift in ServiceNow exam policy as it will enhance global accessibility, expand the number of test centers, and enhance online supervision.

If your target date for the exam is before transition, claim a Webassessor exam voucher and book your exam before October 31, 2025. There’s a break in the schedule from November 1-17 for migration purposes.

Everything exam-related is expected to be transferred to Pearson VUE from Webassessor. All of these ServiceNow changes will enhance the ServiceNow exam experience.

Check the Transitioning from Webassessor to Pearson VUE FAQ  for more updates.

If this post is helpful, feel free to give it a thumbs up 👍!

Regards,
Shruti

[MariapaolaP]

Hi,

I claimed a voucher today.

How can I use it on Person Vue? Will it work?

[Shruti D]

Hi @MariapaolaP ,

Vouchers claimed or issued before the transition will remain valid.
You just won’t be able to redeem or apply them on Webassessor after November 2, 2025. Once the new Pearson VUE system goes live (after November 17, 2025), your voucher will be recognised automatically there.
Starting November 18, 2025 (after the transition), you can schedule your exam on Pearson VUE using the same voucher.

Please Mark Correct ✔️ if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti