Auto reply for closed changes

[Deepthi24]

Hi ,

While user send an email to the closed tickets like change, then the auto reply email should be triggered to the sender from ServiceNow that "Your ticket is already closed please raise new ticket" .

As of now we have configured the below steps.

1. Created an event - "sc_request.closed.autoreply".

2. Then created a Notification - "Reply to Closed Change" 

3. Created an Inbound action.

Still the auto reply mail is not triggering , Please help on this.

Regards,

Deepthi 

[Runjay Patel]

Hi @Deepthi24 ,

look like you are doing correct only. Put the log in inbound action to check whether it is going inside if or not.

add one log inside of condition and print email.origemail . Also you have add one more parameter to event queue .

add empty string after email.origemail, ‘’.

now after making changes and test again, also check event table whether any event are getting created or not.

please accept the solution if it helped.

[Deepthi24]

Hi @Runjay Patel ,

Thank you for your reply.

I have tried the line you have mentioned above "email.origemail, ".

Event is not getting triggered in event table. Also not getting logs.