Software Asset Management Simulator task issue

[MartinV]

Hi everyone! 

I am stuck on one of the tasks for the SAM Simulator. I've been looking through the documentation, but always end up at the same page called "Software license usage" (link is below in the validation error), also the virtual agent has not been very helpful, as he gave me a broken link. 

The task is called "Reconciliation". After it was ran and finished via the Software Asset Workspace, the result for a certain publisher and model is 19 unlicensed subscriptions. Then I have to create a purchase order to remediate this issue.

Here is where the problem starts. I am supposed to do it via the License Workbench, however I do not have it! According to this document Software license usage (servicenow.com) , the workbench should be located under SaaS Overview > Reconciliation. I do not have this overview. 

I checked if the instance which was created from the lab view itself has the required plugins - SAM Professional and Procurement (required for the purchase order). I tried installing other plugin for SaaS management, but I am getting error 500, probably due to how the lab instance is set. 

When I try to validate, the error I get is "Make sure (from workbench) you have created a purchase order for the 19 systems out of compliance."
Either I have it in my instance, but I have missed it, or I don't and there is no way to finish the simulator...

Here is a screenshot from the documentation page about the license workbench: 

And here is what I have:

Any help will be appreciated! Thanks!

[LaxmiM · Accepted solution]

Hello @MartinV 

I just finished the Software Asset Management (SAM) Simulator (Utah) Yesterday .

Hope this helps for you

Reconciliation:

1. Run a Reconciliation

Application Navigator-> Software Asset Workspace

Run a reconciliation for All Publishers

1. Software Entitlement:

Application Navigator-> Software Entitlement-> Create New

Then Enter the given information regarding the Software Entitlement

Save the record .

1. Run a Reconciliation

Application Navigator-> Software Asset Workspace

Run Reconciliation and in Publishers select the Adobe Systems

1. Create Purchase Order

Check if there are 19 unlicensed subscriptions in the Adobe Systems InDesign CC

Application Navigator-> Software Asset Workspace-> License Usage-> InDesign-> CC

To create the purchase order

Application Navigator-> Procurement-> Orders-> Purchase Orders-> Create New

Then save it.

Go to the related lists of the same Purchase Order

Create New

Give the following details to create the 19 purchase order for the Adobe Systems InDesign CC

Save and Update

1. Run a Reconciliation for the Adobe Systems again and check the results.

Hope this helps for you .

[karolciad]

I got stuck exactly in the same place but with your help I was finally able to successfully complete this task. Thank you 🙂

[LaxmiM]

Good! I was able to help you . 
Please do mark it as helpful  

[anilgaddaye]

i dont see the 19 unlicensed systems even after running reconciliation, for me it is showing 0.

refer to the screenshot below

could you please help