Can I use Inbuilt Laptop camera for my Mainline certification or external webcam is needed?

Laukik Udpikar · ‎09-13-2020

Due to the Covid situation I have booked and online exam this time for an mainline certification need guidance.

It was mentioned that external webcam is needed, I was thinking of using the camera in my laptop. will this be an issue? should I buy a webcam specifically for this?

Also would love to hear some experiences if anyone has appeared for the online exam during this pandemic.

Thank you.

Willem · ‎09-13-2020

You can reschedule by clicking on the 'details' of your planned exam and then select 'Reschedule'.

Try and change the type that way as well. If you are not able to do it that way you can email ServiceNow indeed: training@servicenow.com

View solution in original post

Laukik Udpikar · ‎09-13-2020

Thank you very much for all the support.

Willem · ‎09-13-2020

You are very welcome. Good luck on the exam!

Stay safe

Laukik Udpikar · ‎09-13-2020

Thanks, I'm unable to change the type so have mailed them. Hope this gets resolved soon.

Willem · ‎09-13-2020

Yes, I do not expect any issues on that. Especially during this pandemic, they will try and help you the best they can.

For what date is the exam planned? If there is enough time before the exam, I am sure they can help you change the assessment type.

Laukik Udpikar · ‎09-13-2020

Yes, Its 15 days till my exam, I just received an automated response with faqs it had the ans

I'll still wait for their response before canceling the exam, if my code doesn't work for the second time that'll be a problem then.

https://training.service-now.com/kb?sys_kb_id=b7f019c8dba70c9063e56a5b8a9619de&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=9367ebdc1b539010f37bb8cc1d4bcb21