Can't Install "Major Security Incident Management" on PDI – Dependencies Redirect to Store

ShivamM84489555
Tera Contributor

‎07-09-2025 05:03 AM

I'm trying to install the "Major Security Incident Management" app on my PDI, but it's asking me to install dependencies (sn_msteams_ahv2 and sn_sp_spoke) first. When I click to install, it redirects me to the ServiceNow Store and asks me to buy them.

Aren’t these supposed to be free for PDIs?
Any idea how to proceed?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-09-2025 05:06 AM

Hi @ShivamM84489555 

Agreed. There are many plugins that depend on Store apps, and since Store apps aren't available in PDIs, we can’t install those plugins either.

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Nikhil Bajaj9
Tera Sage

‎07-09-2025 08:39 AM

Hi @ShivamM84489555 ,

 

Not all Plugins/App are free. Few are free and few are paid so no one can help you in that.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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Viraj Hudlikar
Tera Sage

‎07-09-2025 09:05 AM

Hello @ShivamM84489555 

 

Not all plugins are available free for PDI, so nothing can be done for same. 
Alternative you can check in your organization with demo instance and get plugin installed with proper permission from COE team and you can learn or carry out your POC.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

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