Cannot login to Get Support page

[jackps]

Hi All,

I was trying to create a support ticket regarding my training course progress got stuck even I had finish the whole course, but every time when I try to login to the "Get Support", I got message:
Sorry you can't login with this ServiceNow ID.

Does anyone had the same issue and can you please share how to resolve that?

Thanks

JC

[Dr Atul G- LNG · Accepted solution]

Hi @jackps 

To log a Now Learning case, you do not need to go to Now Support. Please go to Now Learning and select the Help Centre.

[Dr Atul G- LNG · Accepted solution]

Hi @jackps 

To log a Now Learning case, you do not need to go to Now Support. Please go to Now Learning and select the Help Centre.

[Ankur Bawiskar · Accepted solution]

@jackps 

customers have their admin team to raise case for their instance through this -> https://support.servicenow.com/now

check this KB
Understanding Now Support access roles and permissions 

But for your now learning you simply need to login to now learning and raise case from here

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home 

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