Certification Exam was cancelled because of technical issue | Not able to reschule the exam

dinesh-kumar · ‎11-06-2023

I had my ServiceNow Admin Certification Exam on October 31st. I started the exam and completed 52 questions, and then the exam was stopped and later suspended because of a technical issue. I had a discussion with Kryterion Support, and they said they weren't able to reschedule the exam as it was in progress and asked me to contact ServiceNow on certification@servicenow.com. I wrote to this email address three times but didn't get any response.

Two days ago, I got an email from ServiceNow stating that my exam was cancelled. I have created a Case for this issue but haven't got any response yet.

Can anyone guide me on what I should do as I am not seeing any option to reschedule the exam in my webassessor account?

Dr Atul G- LNG · ‎11-06-2023

Hi @dinesh-kumar

1st point, you did right, to create a case and I assume you need to wait , it take 5-7 days to get a response back and now till 15th Nov it is blackout window, means no exam will be scheduled due to upgrades / updates in exam / courses. Don't loose patience and wait for update.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎11-06-2023

Hi @dinesh-kumar

1st point, you did right, to create a case and I assume you need to wait , it take 5-7 days to get a response back and now till 15th Nov it is blackout window, means no exam will be scheduled due to upgrades / updates in exam / courses. Don't loose patience and wait for update.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nivedita Patil · ‎11-06-2023

Hi @dinesh-kumar ,

wait for response . It takes time but your issue will be resolved.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.