Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

[Sriram34]

Hi Team,

I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.

However, in May 2026, I received an email stating that my certification has been invalidated/revoked, without any detailed reason provided. This has been quite confusing, as:

• My Now Learning portal shows the course status as “Passed”, but
• My certification status is marked as “Revoked”

Additionally, the communication mentioned that I need to retake the exam, but I am currently facing the following issues:

• I do not see any option to retake the exam
• There are no clear instructions on how to proceed with the retake

I would appreciate your help on the following:

1. What could be the possible reason for certification revocation despite taking the exam at an authorized offline center and following all rules?
2. How can I enable or access the retake option?
3. Do I need to wait for any action from ServiceNow, or raise a specific request/ticket?

If anyone has faced a similar situation or can guide me on the next steps, it would be very helpful.

Thanks in advance!

[shivani1074]

Simran, did you get any response on the case? 

[Its_Azar]

Hi there @Sriram34 

The best thing to do now, is raise a case and follow up with them.

[SadhanaG]

Hi sriram, 

 even I got the same issue. Did you get any update on support case from servicenow or did you get the retake option.

please guide me further on this.

thanks in advance 

[shivani1074]

Hi Simran, 
Same issue happened to me, I have passed the exam on 7th april 2026 offline on authorized center itself. It was showing passed and got the certificate in nowlearning till June 2026 before, but on july 2026, the exam is showing policy breached and ServiceNow sends an email to retake the exam again for me. But this is surprised and I did not understand after passing the exam on center. how it reflects policy breached. this is bad policy I've been seen from ServiceNow. In center what policy we all can have breached, did not understand. If anyone could see from ServiceNow employee, please check.

Simran, kindly let us know if you've got any response and resolve the issue - 8827177897

[Tanushree Maiti]

Hi @shivani1074 

Raise a case separately with Now Learning support  in Servicenow University. They will investigate your case separately and will support you.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home