Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

[Sriram34]

Hi Team,

I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.

However, in May 2026, I received an email stating that my certification has been invalidated/revoked, without any detailed reason provided. This has been quite confusing, as:

• My Now Learning portal shows the course status as “Passed”, but
• My certification status is marked as “Revoked”

Additionally, the communication mentioned that I need to retake the exam, but I am currently facing the following issues:

• I do not see any option to retake the exam
• There are no clear instructions on how to proceed with the retake

I would appreciate your help on the following:

1. What could be the possible reason for certification revocation despite taking the exam at an authorized offline center and following all rules?
2. How can I enable or access the retake option?
3. Do I need to wait for any action from ServiceNow, or raise a specific request/ticket?

If anyone has faced a similar situation or can guide me on the next steps, it would be very helpful.

Thanks in advance!

[Its_Azar]

Hi there @Sriram34 

The best thing to do now, is raise a case and follow up with them.

[SadhanaG]

Hi sriram, 

 even I got the same issue. Did you get any update on support case from servicenow or did you get the retake option.

please guide me further on this.

thanks in advance