Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

[Sriram34]

Hi Team,

I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.

However, in May 2026, I received an email stating that my certification has been invalidated/revoked, without any detailed reason provided. This has been quite confusing, as:

• My Now Learning portal shows the course status as “Passed”, but
• My certification status is marked as “Revoked”

Additionally, the communication mentioned that I need to retake the exam, but I am currently facing the following issues:

• I do not see any option to retake the exam
• There are no clear instructions on how to proceed with the retake

I would appreciate your help on the following:

1. What could be the possible reason for certification revocation despite taking the exam at an authorized offline center and following all rules?
2. How can I enable or access the retake option?
3. Do I need to wait for any action from ServiceNow, or raise a specific request/ticket?

If anyone has faced a similar situation or can guide me on the next steps, it would be very helpful.

Thanks in advance!

[shivani1074]

Hi Tanushree, 
I've already opened the case, at the very first action from my side - CS0628781.
Waiting for the response, Kindy help me as we have passed the exam an authorized center of...

We all have done the exam with hard work and got these things from ServiceNow is impacted for our future.

[shivani1074]

This is my certificates and scorecard and all the screenshots

[Tanushree Maiti]

Hi @shivani1074 

From Other community post , got this KB article.

Go through this KB + raise a case and wait for response.

KB0011062 ServiceNow Security Certification Invalidation Process 

[shivani1074]

Hi Tanu, 
Yes the KB article is helpful, but how they are invalid the certification for person who have passed it on specified timeline and at authorized center. Please read invalidated row.

[Dr Atul G- LNG]

Hi @shivani1074 

None of us answer on this unfortunately. Only SN case can help. Max what I can suggest if you are working with partner or Customer company please involved your leads and see if they can reach out SN learning team , rest you needd to appear the exam again.

It's all unfortunate but it is truth as of now