Certification Revoked After Passing Data Foundations Exam – Need Guidance on Retake

[Sriram34]

Hi Team,

I recently completed the ServiceNow Data Foundations exam in March 2026 at an authorized offline test center, ensuring that I followed all the prescribed guidelines during the exam.

However, in May 2026, I received an email stating that my certification has been invalidated/revoked, without any detailed reason provided. This has been quite confusing, as:

• My Now Learning portal shows the course status as “Passed”, but
• My certification status is marked as “Revoked”

Additionally, the communication mentioned that I need to retake the exam, but I am currently facing the following issues:

• I do not see any option to retake the exam
• There are no clear instructions on how to proceed with the retake

I would appreciate your help on the following:

1. What could be the possible reason for certification revocation despite taking the exam at an authorized offline center and following all rules?
2. How can I enable or access the retake option?
3. Do I need to wait for any action from ServiceNow, or raise a specific request/ticket?

If anyone has faced a similar situation or can guide me on the next steps, it would be very helpful.

Thanks in advance!

[shivani1074]

Simran, I wanted to know from you, any responses from Servicenow, did you get regarding what's the reason behind of policy breached. Please reply.

[Megha8]

Hi, 

This happened with me today as well.

Exam Name: CIS-DF (Certified Implementation Specialist)
Exam Date: June 19
Test Center Location: Offline exam center in Gurugram
I completed my exam at the designated test center under extremely challenging environmental conditions, as it was one of the hottest days of the season in Delhi NCR. Despite the severe heat at the center as the air-conditioner was not working so I assume might be the cameras were not working as well, I maintained strict adherence to all examination policies and completed the exam entirely on my own merit without any malpractice or unfair means.

It has now been over 90 days since I took the exam, and receiving an invalidation notice is deeply concerning given my absolute integrity during the test.