Change of Exam mode from Online to Onsite

[Rohit Singh]

I have scheduled CSA exam on 10th July using online option  and used voucher received after completing ServiceNow Fundamental course.

Due to some reason i want to change exam mode from Online to Onsite however i am not seeing any option for that. 

i read in certain article that we can cancel and use same voucher again which i am trying to do so but  its asking me to pay 300$  for cancellation which i have to yet figure out why as i have booked it free of cost and i am cancelling it 72 hours prior to scheduled date & time.

i have also open ticket under help in One learning but its been 5 days and there is no update on it.

Can anyone suggest anything which could help me out from this situation. 

[Community Alums]

Hello,

Recently, mine was same requirement. I have cancelled current assessment and registered new one free of cost and used same voucher code.

If it is not allowing you, why can't you check with kryterion support, they will help you. 

Kryterion Support

At right-side bottom you will find option for chat with expert.

Thanks
Akshay Kangankar
Please Mark ✅ Correct/helpful, if applicable,

[Rohit Singh]

I tried it once but was not able to connect and forget about this option. today i tried and it worked. 

Thankyou so much Askhay 🙂 

[Community Alums]

Hello Rohit,

Glad to know my answer is helped you, is your requirement is completed with my answer.

If Yes then please mark my answer correct as well helpful. So it will useful for other community members.

Thanks
Akshay Kangankar

[Gaurav Shirsat]

Hello 

Would Like to share one more URL along with Akshay

https://www.kryteriononline.com/contact

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat : ServiceNow Community MVP 2022
https://www.linkedin.com/in/gauravshirsat/