Clarification on CSA Exam Retake and Voucher Validity

[SamrithaS]

I received a free voucher and recently completed my CSA exam, but I did not achieve a passing score. I understand that I need to retake the test. Since my voucher is valid for 2 years, can I use the same voucher code for the retake, or will I need to pay $100 for the retake?

Also, if I do need to pay $100, does that cover just one retake, or can I attempt the exam up to three times with that payment?

Can someone please clarify this for me?

[SumanthDosapati · Accepted solution]

@SamrithaS 

You cannot use the same voucher. You have to pay for retake. Also, the payment will be applicable for only one retake. Each retake needs separate payment.

All the best for your next attempt!

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Juhi Poddar]

Hello @SamrithaS 

• You will need to pay $100 for each retake of the exam. The original voucher is valid for your first attempt only and cannot be reused for retakes.
• Also, please note that there is a cooling period between retakes as per ServiceNow's certification policy.
• For full details, you can refer to the official ServiceNow article: Retaking mainline certification exam

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[GlideFather]

Hi @SamrithaS,

retake and any other attempt is 100 USD + taxes