Clarification on CSA Voucher Exam Attempts

ShanmukhaVM · ‎02-24-2025

Hello,

I recently completed the ServiceNow Administration Fundamentals on-demand course and received the CSA exam voucher.
I noticed the term "Multiple Attempts" while registering for the exam. Could someone clarify how many attempts are included when using the voucher?

Thank you in advance for your assistance!

Dr Atul G- LNG · ‎02-24-2025

Hi @ShanmukhaVM

Since this is your first attempt, let's call it the main attempt. If you pass the exam, that's great! Otherwise, you will have three more chances, referred to as re-attempts, with each re-attempt costing $100.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Simon Hendery · ‎02-24-2025

Hi @ShanmukhaVM

After the first try, you get three re-sit attempts at $100 each. After that you have to retake the course. It's all explained here:

https://learning.servicenow.com/lxp/en/credentials/retake-policy-mainline-exams?id=kb_article_view&s...

Note the wait times between attempts.

Dr Atul G- LNG · ‎02-24-2025

Hi @ShanmukhaVM

Since this is your first attempt, let's call it the main attempt. If you pass the exam, that's great! Otherwise, you will have three more chances, referred to as re-attempts, with each re-attempt costing $100.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎02-24-2025

Hi @ShanmukhaVM ,

i can only echo what @Dr Atul G- LNG and @Simon Hendery have said. If you fail you can retry for 100 USD.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/