CMDB Health Micro-Certification Simulator (Yokohama) (Course) / Task 09: Remediate Duplicates

Rafael Victor
Tera Contributor

‎05-08-2026 07:34 AM

I've tried to complete this tasks but my Correctness tab is way off. What do I need to do to remove those incorrect CI's.  Followed the process to delete the newest OWA record but that still shows up as well. 

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Tanushree Maiti
Tera Patron

‎05-08-2026 08:29 AM

Hi @Rafael Victor 

 

Validate your implemented steps from here: 

https://www.servicenow.com/community/virtual-agent-forum/micro-certification-cmdb-health/m-p/2809529

https://www.servicenow.com/community/training-and-certifications/task-09-remediate-duplicates-reset/...

https://www.servicenow.com/community/itom-forum/task-09-remediate-duplicates/m-p/3492643

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Rafael Victor
Tera Contributor
In response to Tanushree Maiti

‎05-11-2026 06:22 AM

I've gone thru the links provided before. At this point I need to understand if there's a way to totally reset this task.

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RehamanKhan
Tera Contributor

‎05-17-2026 11:36 PM

You may have to terminate the practice instance and get new one and start from the beginning, But this time make sure you go through all the steps carefully.

Sometimes system shows passed but there is possibility you might miss a minor step and that causes trouble in the next LAB/Lesson.

Double check when you click verify.

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